Help Desk Analyst
3 months ago
Education: No degree, certificate or diploma
- Experience: 7 months to less than 1 year
**Tasks**:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Work conditions and physical capabilities**:
- Attention to detail
**Personal suitability**:
- Accurate
- Organized
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 35 hours per week
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