Help Desk Analyst

1 week ago

Mississauga, Canada Symcor Full time

Tuesday, November 19, 2024

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know

The Support Analyst Tier 1 is responsible for providing service desk support for internal and external Symcor customers enterprise wide. This is a 6 month opportunity with the possibility for full-time and the candidate should be comfortable with the shift scheduled for 2:00 PM – 10:00 PM from Mon – Fri.

About The Role:

  • Provide first level support to inbound and outbound internal and external customers through all contact methods (telephone, email, chat and self-portal) within the established timeframes.
  • Ensure incidents are resolved and closed promptly and satisfactorily to Client’s expectations while keeping affected Incident Reporter informed about progress at all times.
  • Handle all internal/external requests and inquiries listening, ask clarifying questions, relating empathetically and responding in a professional manner.
  • Act as the single point of contact for end-users' incidents and requests providing an interface for other ITSM processes.
  • Open problem records for incidents where the root cause has not been determined.
  • Ownership of Severity 2 and 3 incident records (IR) and service request (SR) using proprietary support tools throughout the lifecycle. This includes opening, categorizing, assigning, monitoring, updating, investigating, resolving and closing IRs and SRs.
  • Create and execute notifications to Clients throughout the Incident Record lifecycle following the EIM Notification Matrix.

What You Need to Succeed:

Education:

  • High School or equivalent.

Experience:

  • 1-2 years with Help Desk or processing centre operations.

Skill requirements:

  • Proven analytical and problem solving skills.
  • Knowledge of desktop architecture and operating systems.
  • Ability to use and manipulate Microsoft Office tools.
  • Knowledge of network hardware, software and server administration and support.
  • Information Security practices and techniques.
  • Knowledge of ITIL best practices.

What’s In It For You:

  • A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Opportunities to do challenging work and progressively take on greater accountabilities for growth.
  • We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.

#J-18808-Ljbffr

  • Help Desk Analyst Professional

    2 weeks ago

    Mississauga, Ontario, Canada Etel Soft Technologies Inc. Full time

    Job DescriptionWe are seeking a highly skilled Help Desk Analyst to join our team at Etel Soft Technologies Inc.About the RoleThe successful candidate will provide technical support and assistance to our employees, ensuring they have access to the necessary resources and tools to perform their duties efficiently.This is a dynamic and challenging role that...

  • Help Desk Specialist

    2 weeks ago

    Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time

    As a key member of our team at BYTEMINDS IT SERVICES INC., the Help Desk Specialist will play a vital role in providing top-notch technical support to our clients.About the RoleThe successful candidate will be responsible for delivering exceptional customer service, troubleshooting technical issues, and resolving problems...

  • Help Desk Technician

    4 weeks ago

    Mississauga, Ontario, Canada Woodmac Inc. Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance to customers and resolving their technical issues.

  • Help Desk Resource

    6 months ago

    Mississauga, Canada I & J Contracting Inc. Full time

    Our Client is looking to take on multiple Help Desk resources to help hands on in resolving issues and organizing equipment for various team members and employees. *They will be required to go into the office 2-3 times a week primarily for the purpose of receiving or issuing equipment etc. No one works in the office so they will be the only person in the...

  • Help Desk Analyst, IT

    6 months ago

    Mississauga, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Help Desk Analyst

    4 days ago

    Mississauga, Canada Symcor Inc. Full time

    Tuesday, November 19, 2024About SymcorSymcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and...

  • Help Desk Specialist

    4 weeks ago

    Mississauga, Ontario, Canada DIGI Technologies International Inc. Full time

    We are seeking an experienced Help Desk Specialist to join our team at DIGI Technologies International Inc.The Help Desk Specialist will be responsible for providing technical support to our employees, troubleshooting computer systems and networks, and providing training and guidance to users.Work Term: PermanentWork Language: EnglishHours: 40 hours per...

  • Help Desk Specialist

    2 weeks ago

    Mississauga, Ontario, Canada DIGI Technologies Full time

    Job OverviewDIGI Technologies is a dynamic and innovative company seeking a skilled Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

  • Help Desk Professional

    2 weeks ago

    Mississauga, Ontario, Canada Ishay Technologies Full time

    About Epsilon Solutions LTD.We are a leading technology solutions provider seeking a skilled Help Desk Professional to join our team. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients and ensuring the smooth operation of our computer networks.Job SummaryThis is a permanent full-time...

  • Help Desk Support Specialist

    1 month ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Job Summary:We are seeking a skilled Help Desk Support Engineer to provide technical assistance and support related to computer systems, hardware, or software. The ideal candidate will have a strong background in computer science and experience in a help desk support role.Key Responsibilities: Provide technical support and assistance to employees and...

  • Help Desk Specialist

    2 weeks ago

    Mississauga, Ontario, Canada SSCI Full time

    The Help Desk Specialist at SSCI is a critical role that requires exceptional problem-solving skills, excellent communication abilities, and a strong passion for supporting users.As a member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively. Your...

  • Help Desk Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada WEBISH Full time

    About the RoleAt WEBISH, we're looking for a highly skilled Help Desk Support Specialist to join our team. This role is responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our systems and applications.Job DescriptionWe're seeking an individual with excellent communication skills, who can...

  • Help Desk Specialist

    1 week ago

    Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time

    Job DescriptionWe are seeking a highly skilled Help Desk Specialist to join our team at BYTEMINDS IT SERVICES INC.About the RoleThis is a permanent, full-time position with 35 hours of work per week.The successful candidate will be responsible for providing technical support and troubleshooting assistance to users in response to identified difficulties. They...

  • Help Desk Analyst

    6 months ago

    Mississauga, Canada JAGWILL SOLUTIONS INC Full time

    Education: No degree, certificate or diploma - Experience: 7 months to less than 1 year **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

  • Service Desk Analyst

    5 months ago

    Mississauga, Canada Infra Pipe Solutions Ltd Full time

    **ABOUT INFRA PIPE SOLUTIONS LTD** Infra Pipe is currently seeking a Service Desk Analyst to work out of our Mississauga location. Working under the guidance of the Director of IT, the analyst is responsible for providing first-level technical support to end-users, ensuring timely incident resolution and request fulfillment. By leveraging industry best...

  • Service Desk Analyst

    7 months ago

    Mississauga, Canada Peel Regional Police Full time

    The Service Desk Analyst role is part of a customer service-oriented team and is the primary contact for users regarding technical support. Duties may include:Responding to customer requests in a prompt, efficient and professional manner.Responding to reports of technology incidents, service requests and how-to inquiries.Recording and tracking incidents,...

  • Service Desk Analyst

    6 months ago

    Mississauga, Canada Infra Pipe Solutions Ltd Full time

    **ABOUT INFRA PIPE SOLUTIONS LTD** Infra Pipe is currently seeking a Service Desk Analyst to work out of our Mississauga location. Working under the guidance of the Director of IT, the analyst is responsible for providing first-level technical support to end-users, ensuring timely incident resolution and request fulfillment. By leveraging industry best...

  • help desk analyst

    5 months ago

    Mississauga, Canada JAGWILL SOLUTIONS INC Full time

    Education: No degree, certificate or diplomaExperience: 7 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...

  • Help Desk Support Specialist

    1 week ago

    Mississauga, Ontario, Canada Can Wings Students Services Ltd. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Help Desk Support Specialist to join our team at Can Wings Students Services Ltd.The ideal candidate will have excellent communication skills, both written and verbal, and be able to multitask in a fast-paced environment.

  • Help Desk Professional

    1 week ago

    Mississauga, Ontario, Canada CODE TECH INC. Full time

    We are seeking a skilled Help Desk Professional to join our team at CODE TECH INC. This role involves providing technical support and assistance to users experiencing difficulties with computer systems.Job DescriptionThis is a permanent, full-time position that requires the ability to work independently and as part of a team. The successful candidate will be...