Store Manager

6 months ago

West Vancouver, Canada Lush Handmade Cosmetics Full time

As a **Store Manager**, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The Store Manager supports the Lush retail business and reports to their Market Leader; as Shop Manager you are responsible for managing budgets and exceeding sales while creating an environment for strong customer experience, staff experience and operational excellence. You own your development: assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities.

**Responsibilities**:
**Sales & Customer** Experience**:

- Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
- Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
- Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
- Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short
- and long-term goals that improve KPIs and achieve sales goals.

**Team Leadership**:

- Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviours as they arise, and providing constructive feedback that inspires and motivates.
- Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging.
- Engagement and Performance: Balances analysis, experience, and perspective when making decisions about performance concerns and creating action plans to improve staff engagement. Demonstrates empathy and considers personal situations/struggles when approaching performance concerns.
- Recruitment and Selection: forms teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers.

**Operational Excellence**:

- Policies and Procedures: Prioritize shop compliance and ensure your staff has completed training and is practicing company standards for time and attendance, breaks and meals, product integrity, a respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication, all within your budget.
- Stock and Inventory: Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products in the right amounts are in the store at the right times. Using inventory reporting tools, create and execute action plans to manage orders, inventory, and waste within your allocated budget.
- Visuals and Merchandising: Create and execute merchandising plans to improve KPIs, train and manage your team to take pride in a clean and beautiful work environment, and follow merchandising and design standards to provide a consistent customer experience and drive sales.
- Scheduling, Time, and Attendance: Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff well-being and payroll accuracy while staying within your labour budget.

**Qualifications**:
**Required**:

- 3-5 years managing in a retail environment.
- Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
- Excellent listening and communication skills
- Excellent analytical, critical thinking and troubleshooting skills.
- Excellent organization and time management skills
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty, and ethical business
- Ability to work flexible hours to meet the needs of the shop, including holidays, evenings, and weekends.

**Preferred**:

- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching and feedback.
- Strong record of accomplishment in developing retail staff careers.
- Proficient in

  • Store Manager

    4 months ago

    West Vancouver, Canada Blue Ruby Jewellery Full time

    Blue Ruby Jewellery is an established Canadian retailer with a deep history of providing everyday luxury jewellery to our clientele. We are an industry leader in the jewellery marketplace featuring beautiful and unique collections by local and international jewellery designers. As a locally owned company with 11 retail locations in Vancouver’s Lower...

  • Store Manager

    3 days ago

    West Vancouver, Canada aerie by American Eagle Outfitters Full time

    _**AERIE**_ **(by American Eagle) - PARK ROYAL SHOPPING CENTRE** **STORE MANAGER** **YOUR ROLE** As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching...

  • Store Manager

    7 months ago

    West Vancouver, Canada LensCrafters Full time

    **Requisition ID**:834228 **Store #**: 00A678 LensCrafters **Position**:Full-Time LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best,...

  • Services Manager, Stores

    1 month ago

    West Vancouver, Canada Sephora Full time

    **Position**: Services Manager, Stores **Profile**: At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our...

  • Assistant Store Manager

    7 months ago

    Vancouver, Canada Vancouver Whitecaps FC Team Store Full time

    **Responsibilities**: - Manage the daily operations of the store. - Provide excellent customer service. - Train and supervise staff members. - Ensure compliance with company policies and procedures. - Maintain accurate inventory records. - Develop and implement strategies to increase sales and profits. - Resolve customer complaints in a timely manner. -...

  • Store Manager

    7 months ago

    West Vancouver, Canada Mobile Klinik Full time

    **What does it mean to join Mobile Klinik powered by TELUS?** - Our goal is to provide Canadians with an excellent experience - We are passionate about people - our customers, our communities, and our team - We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all...

  • Assistant Store Manager

    3 months ago

    West Vancouver, Canada Michael Hill Full time

    Michael Hill is a market leading, premium jewellery brand, operating a network of stores across Australia, New Zealand and Canada. Working with Michael Hill **Park Royal** as a valued Assistant Store Manager you’ll be helping our customers mark life’s most special moments. An exciting opportunity to join the Michael Hill Chermside team as their new...

  • Assistant Store Manager

    6 months ago

    West Vancouver, Canada Michael Hill Full time

    Michael Hill’s retail leaders enjoy a cultivation of growth, opportunity, and reward, all while representing an international luxury retailer. Excitingly, we are in search of Assistant Store Managers to join our team at one of our stores in the Vancouver area. You will partner with Store Managers and share the Michael Hill story, to teams and customers...

  • Assistant Store Manager

    7 months ago

    West Vancouver, Canada Michael Hill Full time

    Michael Hill is a market leading, premium jewellery brand, operating a network of stores across Australia, New Zealand and Canada. Working with Michael Hill Park Royal STORE as a valued Assistant Store Manager you’ll be helping our customers mark life’s most special moments. An exciting opportunity in Park Royal, for a retail leader looking for their...

  • Store Manager

    7 months ago

    West Vancouver, Canada The Estée Lauder Companies Full time

    Anticipated Base Salary Range $51,200 to $77,000 (Depending on qualifications, skills, experience and/or budget). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs,...

  • Retail Store Manager

    2 months ago

    West Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $60,000

    We are seeking an experienced Retail Store Manager to oversee daily operations and lead our retail team. Key responsibilities include ensuring exceptional customer service, managing staff, and achieving sales goals.Key Responsibilities:Supervise, train, and motivate retail staff to deliver outstanding customer service.Oversee inventory management and...

  • Store Manager

    7 months ago

    West Vancouver, Canada Michael Hill Full time

    Michael Hill is a market leading, premium jewellery brand, operating a network of 280 stores across Australia, New Zealand and Canada. We invite you to come and join the team behind the moments that matter! Location: West Vancouver, V7T 1A1 **_ What can we offer you?_** - A well reputed, heritage brand trading in 3 countries; your career progression...

  • Assistant Store Manager Ft

    4 months ago

    West Vancouver, Canada Lids Full time

    **About Our Company**: Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus...

  • Store Manager

    4 days ago

    Vancouver, Canada Elite Fresh Store Ltd. Full time

    **Work Setting**: - Convenience store **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold - Implement price and credits policies - Locate, select and procure merchandise for...

  • Store Manager

    7 months ago

    Vancouver, Canada Elite Fresh Store Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Convenience store **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to...

  • Assistant Retail Store Manager

    2 months ago

    West Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $60,000

    We are seeking an Assistant Retail Store Manager to join our team in West Vancouver. Key responsibilities include supervising retail staff, managing inventory, and achieving sales goals.Key Responsibilities:Supervise and motivate retail staff to deliver outstanding customer service.Oversee inventory management and maintain accurate stock levels.Manage store...

  • Retail Store Operations Manager

    3 months ago

    West Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager Job DescriptionWe are seeking a highly motivated and experienced Store Manager to lead our team in West Vancouver, Canada. As a key member of our retail team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store operations...

  • Urban Outfitters Store Manager

    6 months ago

    West Vancouver, Canada Urban Outfitters Full time

    Location: This position is located at 731 Main Street, West Vancouver, British Columbia, V7T0A5 Canada Role Summary: The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to...

  • Store Operations Manager

    2 weeks ago

    West Vancouver, British Columbia, Canada Disability Solutions Full time

    About the RoleWe are seeking a highly skilled Store Operations Manager to join our team at Disability Solutions. This individual will be responsible for overseeing the daily operations of our store, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Lead inventory management and control processes to maintain accurate stock...

  • Store Manager, Park Royal

    7 months ago

    West Vancouver, Canada Saje Natural Wellness | Retail Full time

    **Salary**: $60,000-$70,000 Annual **Description**: Reporting to District or Area Manager, the Store Manager (SM) is accountable for leading all aspects of their store’s business. Through attracting, leading and developing Team Members, the SM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in...