Bilingual Bank Client Services Administrator

1 week ago


Waterloo, Canada Manulife Full time

The Bilingual Bank Client Services Administrator delivers customer service to internal and externals customers and processes financial and non-financial requests. The position may be responsible for ensuring customer satisfaction with company products and services through the timely and accurate processing of transactions as well as for identifying and facilitating correction of processing and related service delivery issues.

**Position Responsibilities**:
**Individual Responsibilities**:

- Deliver timely service, address inquiries, and ensure transaction accuracy and policy compliance.
- Analyze trends, define errors, and recommend workflow and system enhancements.
- Work with teams to meet quality standards, assist in training new employees, and support management in resolving complex issues.
- Support clients and business areas, process transactions, and resolve paperwork issues.
- Develop product knowledge proactively and contribute to projects, audits, and company initiatives.

**Shared Responsibilities**:

- Develop relationships with associates to understand the organization.
- Engage with business associates to address daily customer inquiries.
- Review and improve policies and procedures as needed.
- Assist other departments during high volumes.
- Actively support colleagues in resolving issues.

**Required Qualifications**:

- Proficiency in Microsoft Word and Excel
- Bachelor's Degree Preferred
- 2-4 years previous industry or customer-centric service experience preferred
- Ability to work independently in a fast-paced environment
- Demonstrated passion for providing customer centric solutions
- Knowledge of geography specific financial, securities, and tax regulations

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$41,925.00 CAD - $69,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short



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