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E-commerce Manager

1 month ago

Vancouver, Canada Indochino Full time

The** E-Commerce Manager** role is responsible for all on-site campaign planning and execution, product content organization and spearheads all site merchandising initiatives. This includes, but is not limited to, overseeing the activation and optimization of the onsite shopping experience, and working cross functionally internally to drive business objectives.

Why we think you’ll like working here:

- 3 weeks' vacation and excellent benefits package
- Flexible and Hybrid Working Environment (2 days in the office/3 days from home)
- Paid Birthday Time Off
- Discounted Employee pricing
- Free Suit Every Year
- Working closely with cross-channel teams to give a full business view
- A great team - the people here really are great

**RESPONSIBILITIES**:

- Take full accountability and ownership of the e-commerce platform, overseeing all aspects of the online store including understanding site architecture, manage product catalog, content management, and user experience.
- Develop and execute an ecommerce strategy to increase online sales and drive customer engagement.
- Manage the ecommerce platform to ensure that it is fully functional, user-friendly, and delivers an outstanding customer experience.
- Optimize site content to ensure that product listings are accurate, up-to-date, and are SEO friendly.
- Develop and optimize the digital customer journey, from start to finish. This includes identifying pain points and addressing them, and continuously optimizing the on-site user experience to drive conversion rate.
- Manage and coach a team of FTEs to deliver outstanding performance and achieve our ecommerce objectives.
- Develop ecommerce strategies to support acquisition, retention and revenue growth, and work with cross-functional teams to implement them.
- Manage the site content, product, and campaign “go-live” schedule to ensure that campaigns and products are activated in a timely manner, maximizing selling time on-site.
- Work and manage cross-functionally with 3rd party vendors to ensure seamless integration of their services and products with our ecommerce platform.
- Lead projects with internal partners by using analytics, and A/B testing to ideate new site features and strategies to improve UX and conversion rate.
- Work with the creative and brand team to manage product photography.
- Develop KPIs and optimize performance around related metrics and utilize these metrics and KPIs to effect change and improvement inside the organization.

**REQUIREMENTS**:

- Bachelor's Degree (preferably in Business Administration)
- 5+ years of experience in digital retail, specifically content management, site merchandising, and product photography, and User Experience
- Strong understanding of ecommerce platforms and technologies.
- Experience managing ecommerce campaigns and strategies.
- Strong project management skills.
- Experience managing a team of direct reports.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a cross-functional environment.
- Must possess a deep understanding of the trends, needs, innovations, and pace of the E-Commerce industry.
- Experience with Google Analytics, tagging, SEO, heat mapping tools, A/B testing platforms, and ticketing systems is a plus.
- Must be reliable, self-motivated, and highly organized with a strong attention to detail and accuracy.
- Must be able to work independently/take initiative and challenge the existing operations when necessary.

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