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Insurance Advisor, Home and Auto

4 months ago

Gatineau, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Insurance Advisor, Home and Auto - Advice Centre | Conseiller en assurances auto et habitation - Centre de conseils

**(English version below)**

**Contribuez à servir des millions de Canadiens dans le confort de votre foyer.**

***

**Un rôle principalement en télétravail au Centre de conseils RBC Assurances **vous offre à la fois la souplesse dont vous avez besoin dans votre vie privée et la satisfaction que vous attendez de votre travail.

**En quoi consiste l’emploi ?**

**RBC Assurances offre un programme de formation (parrainage) à ceux qui souhaitent poursuivre une carrière en assurance.** Nous vous fournirons les outils, la formation et le soutien nécessaires, notamment de l’aide visant l’obtention du certificat en assurance de dommages délivré par l’Autorité des marchés financiers (AMF) et celui de l'Ontario et des autres provinces. Si vous détenez déjà certaines certifications, n’hésitez pas à soumettre votre CV.

Chez RBC Assurances, vous aurez accès à un encadrement continu dans un environnement qui reconnaît et récompense le talent. Si vous avez l’ambition de réussir, nous avons les ressources pour vous aider à apprendre, à grandir et à évoluer.

À titre de conseiller autorisé en assurances auto et habitation, vous serez la voix à l’autre bout du fil offrant des conseils et des options d’assurance pour aider les clients à protéger ce qui leur tient le plus à cœur. Calme sous pression, serviable et aimable, vous fournirez des conseils en assurance clairs et transparents. Vous ferez preuve de curiosité, d’attention et d’un sens du détail lors de chaque conversation, vous appliquant à résoudre les problèmes et à offrir une Expérience client exceptionnelle. Vous contribuerez à la concrétisation de vos objectifs et de ceux de l’équipe en matière de vente d’assurances auto et habitation par une attitude proactive favorisant la vente de solutions et par des recommandations à des partenaires.

Pour l'exécution de vos tâches, vous disposerez de la technologie et des outils qui vous permettront de vous concentrer sur ce qui compte le plus : générer de bons résultats.

**Quelles seront vos tâches ?**
- Offrir des conseils et des solutions d’assurance adaptés aux besoins des clients.
- Assurer l’uniformité et la qualité de l’Expérience client dans chaque conversation en résolvant les problèmes vous-même si possible, n’effectuant des recours hiérarchiques que lorsque nécessaire.
- Effectuer des évaluations personnalisées des besoins et utiliser les outils, les ressources et les calculatrices à votre disposition pour démontrer la valeur et le bien-fondé de vos conseils.
- Faire preuve d’une solide compréhension du risque réglementaire lorsque vous préparez ou modifiez les polices.
- S’assurer Vous assurer que les clients paient des primes proportionnelles aux risques.
- Faire preuve de sens critique, pendant les interactions avec les clients, afin de déterminer quels risques sont acceptables et quels risques sont inacceptables.
- Traiter les renouvellements d’assurances auto et habitation.
- Suivre les procédures efficacement et en toute transparence pendant les appels.

**Que vous faut-il pour réussir ?**

**Compétences essentielles**
- Désir et capacité d’obtenir un permis de vente de produits d’assurance de dommages de l’Autorité des marchés financiers AMF ainsi que celui de l'Ontario et des autres provinces (programme de formation complet offert par RBC incluant les certifications du Québec, de l'Ontario et des autres provinces).
- Solides aptitudes pour la communication en français et en anglais. Le titulaire de ce poste doit parler couramment l’anglais afin de servir la clientèle anglophone de la collectivité.
- Disponibilité pour travailler sur différents quarts de travail pour répondre aux besoins des clients. Le Centre de conseils en assurances auto et habitation est ouvert du lundi au vendredi de 8 h à 20 h 30.
- Littérature numérique sur un large éventail d'appareils (p.ex., téléphones intelligents, tablettes, portables etc.) et des aptitudes supérieures au clavier, pour la navigation sur internet et pour l'utilisation d'un ordinateur.

**Autres qualités recherchées (Atouts)**
- Titulaire d’un permis de vente de produits d’assurance autre que vie.
- Études postsecondaires ou l’équivalent.
- Connaissance des produits d’assurance (assurances auto, habitation, vie et voya