Officer, Services and Standards

2 weeks ago

Toronto, Canada Greater Toronto Airports Authority Full time

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,800 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

**What's in it f**or you**

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**Position Summary**:
Reporting to the Manager, Terminal Services and Standards, this position is responsible maintaining strong relationships with Service Providers and Partners across Toronto Pearson. Officer will be the day of liaison and single point of contact between GTAA and our service providers. Responsible to monitor performance and ensure effectiveness of current and new piloted programs through installation and implementation.

**Key Accountabilities**:

- Develop and maintain strong working relationships with Contracted Service Providers and Partners possessing a proven understanding of the provisions and requirements of all applicable contracts
- Serve as the day of liaison, integrator, and single point of contact between the GTAA and the service provider for the prioritization and execution of work during regular and irregular operations
- Collect and disseminate information such as flight schedules, construction activity, weather and other pertinent information that could impact or reprioritize the day-of delivery of contracted services
- Engage and manage relationships with key partners (Airlines, CBP, CBSA, CATSA, tenants, retail, food and beverage providers etc) to validate the provision of services and implement corrective action as applicable
- Conduct meetings with shift supervisors, assistant managers, and front-line staff to resolve day-of complaints related to the provision of services
- Work closely with Airport Development Technical Services’ Response Managers to identify, report, and resolve building deficiencies impacting operations, and the passenger experience (washroom fixtures, lighting, millwork, paint, flooring etc.)
- Identify and facilitate resolution of customer or tenant issues that are roadblocks to customer satisfaction. Responsible for researching service issues to ensure all appropriate actions by other parties are being taken to resolve issue and ensure follow through until closure and/or complete customer satisfaction
- Monitor and ensure service providers inclusive of (facility cleaning, baggage cart, waste disposal, pest control) are operating safely and within compliance of the terms and conditions of the contract
- Report and initiate corrective actions as appropriate
- Validate and ensure required resourcing is in place to meet operational demands
- Measure and report against agreed to key performance indicators, service level standards and procedural / SOP compliance (both qualitative and quantitative) with the objective of consistently delivery best in class service delivery
- Monitor and evaluate the effectiveness of current, new or piloted programs through installation and implementation, find opportunities for continuous improvement
- Perform regular or ad hoc inspections of all facilities or assigned work areas to ensure space is meeting our expected customer service level requirements and/or agreed upon Service Level Agreements e.g problems with moving devices, overall cleanliness of the Terminals and curbs, equipment/systems problems
- Meet daily with contractors to identify day of operational goals, abnormalities, peak periods and outstanding issues from previous shift
- Engage contractor to discuss and execute against ASQ business plans
- Perform terminal inspections, identify, initiate, and track work orders to address any building deficiencies.
- Maintain electronic reports to avoid duplication, drive efficiency and ensure work completion in coordination with ADTS
- Monitor public tenant spaces, terminal activations, advertising and promotional spaces to ensure compliance with lease agreements (cleanliness, seating condition, lighting, and general condition of installation) and report on and escalate as needed
- Report emergency repairs, and vandalism to the Airport Operation Control Centre for appropriate escalation and dispatch
- Attend regularly scheduled or ad-hoc meetings with airport tenants including Airlines and Government Agency partners to ensure non-operational / back-off

  • Technical Writer, Standards

    4 weeks ago

    Toronto, Canada Health Standards Organization (HSO) Full time

    Job DescriptionPosted Tuesday, January 28, 2025 at 5:00 AMAccreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants...

  • Technical Standards Specialist

    3 days ago

    Toronto, Ontario, Canada Technical Standards & Safety Authority Full time

    Job OverviewThe Technical Standards & Safety Authority seeks a highly skilled Junior Technical Specialist, Boilers & Pressure Vessels, to play a pivotal role in enhancing public safety through the delivery of consulting services and education on regulatory requirements.

  • (Apply Now) Technical Writer, Standards

    4 weeks ago

    Toronto, Canada Health Standards Organization (HSO) Full time

    Job Description Posted Tuesday, January 28, 2025 at 5:00 AM Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO....

  • Program Officer Standards

    3 weeks ago

    Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    **Posting 24-56** **Program Officer, Standards of Practice and Education** Standards of Practice and Accreditation Department - Category 5a - Hiring Range $102,662 - $153,515_ - One academic year secondment (January 2025 to December 2025) with the possibility of extension._ We are looking for a member of the Ontario College of Teachers with extensive...

  • Standards Enforcement Officer

    3 days ago

    Toronto, Ontario, Canada CPA Ontaro Full time

     Bring Your CPA Expertise and Lead Preliminary Investigations Of Complaints of Professional Misconduct(Contract, until February 2025)As the conduit to CPA Ontario's disciplinary process, the Standards Enforcement team ("SE") plays a critical role in the assessment and evaluation of complaints of professional misconduct. SE is responsible for reviewing...

  • Standards Enforcement Officer

    4 weeks ago

    Toronto, Canada CPA Ontario Full time

    **An Opportunity To Play a Critical Role** **In Complaints of Professional Misconduct** **What You’ll Be Doing**: **Leading preliminary investigations of complaints** of professional misconduct made against CPA Ontario members, students and firms. This includes communicating (verbally and in writing), with complainants and respondents to gather...

  • Standards Enforcement Officer

    2 days ago

    Toronto, Canada CPA Ontaro Full time

     Bring Your CPA Expertise and Lead Preliminary Investigations Of Complaints of Professional Misconduct(Contract, until February 2025)As the conduit to CPA Ontario’s disciplinary process, the Standards Enforcement team (“SE”) plays a critical role in the assessment and evaluation of complaints of professional misconduct. SE is responsible for...

  • Standards Enforcement Officer

    3 weeks ago

    Toronto, Canada CPA Ontario Full time

    Bring Your CPA Expertise and Lead Preliminary Investigations Of Complaints of Professional Misconduct (12 month contract) What You’ll Be Doing: Leading preliminary investigations of complaints of professional misconduct made against CPA Ontario members, students and firms. This includes communicating (verbally and in writing), with complainants and...

  • Service Officer Ii

    2 weeks ago

    Toronto, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Service Officer to join our client. Contract Dates: 12...

  • Bilingual Program Officer, Standards of Practice

    3 weeks ago

    Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    **Posting 25-06** **Bilingual Program Officer, Standards of Practice and Education** **Standards of Practice and Accreditation Department** - Category 5a - Hiring Range $106,009 - $158,520_ - One academic year secondment (March 2025 to June 2026) with the possibility of extension._ We are looking for a member of the Ontario College of Teachers with...

  • Chief Officer, Oe

    4 weeks ago

    Toronto, Canada Technical Standards & Safety Authority (TSSA) Full time

    **Location** **City/Town** - Toronto **Department Name** **Description** **About Us** Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff...

  • Supervisor Toronto Animal Services

    3 weeks ago

    Toronto, Canada City of Toronto, Municipal Licensing and Standards Full time

    **About us** We are supportive, professional, innovative and our goal is to provide bylaw administration and enforcement services, including targeted strategies to address graffiti, noise, business inspections, parks regulations and animal services issues. Services also include business licensing and permitting, property standards, and animal care including...

  • Associate, Licensing

    3 weeks ago

    Toronto, Canada Technical Standards and Safety Authority Full time

    **About Us**: Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we...

  • Standards Intern

    2 weeks ago

    Toronto, Canada CSA Group Full time

    Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards,...

  • Standards Coordinator, Analytical Services

    3 weeks ago

    Toronto, Canada Eurofins Canada BioPharma Full time

    Company Description **_ Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the...

  • Standards Coordinator, Analytical Services

    3 weeks ago

    Toronto, Canada Eurofins Canada BioPharma Full time

    Company Description **_ Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the...

  • Case Processing Officer

    3 weeks ago

    Toronto, Canada Global Immigration and Investment Services Full time

    Global Immigration & Investment Services (GIIS), is a Toronto-based Canadian Immigration Consulting firm. We specialize in navigating the complexities of Immigration Law, with a particular focus on Refugee Claims and Appeals. Our mission is to provide compassionate, efficient, and expert legal assistance to individuals seeking refuge in Canada, ensuring that...

  • Standards Intern

    3 weeks ago

    Toronto, Canada CSA Group Full time

    Employment Status: Temporary (Fixed Term) Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500...

  • Authorizations, Associate

    2 days ago

    Toronto, Canada Technical Standards and Safety Authority Full time

    **About Us**: Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we...

  • Standards Coordinator

    3 days ago

    Toronto, Ontario, Canada Porter Airlines Inc. Full time

    Job SummaryThe Catering Standards Coordinator, reporting to the Senior Manager - Catering Operations, is responsible for maintaining catering standards for Porter's E195-E2 fleet of Aircraft and assists in managing third party catering food providers and last mile relationships. The position is responsible for maintaining the standards at all Porter E195-E2...