Authorizations, Associate

7 months ago

Toronto, Canada Technical Standards and Safety Authority Full time

**About Us**:
Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but our employees share a few key traits:

- We are passionate about public safety.
- We are highly skilled, problem-solvers.
- We are collaborators who are invested in the communities we work in.
- We are more than employees; we are serving the greater good.
- We are committed to life-long learning and development.
- We operate with the highest integrity.

We are currently looking for a **Authorizations Associate** to join our team on a contract.

**Responsibilities**:

- Create and maintain “individual” type account records and relationships for the purposes of certification or examination related activities
- Provide personalized customer support in end to end interactions to drive positive customer interactions and safety outcomes.
- Communicate and provide timely information to customers regarding missing information (i.e. pre-requisites, payments, etc.) to delivery certification and examination related activities
- Support incoming requests, written or verbal, by providing accurate information on Regulations, Certification and Examination Policies and Procedures, policies, and guidelines, to support our regulated industries and resolve escalated issues
- Maintain examination processes, including the printing, packing and posting of examinations, through to certification issuance
- Processing revenue by verifying transaction information; confirming fees for service or product delivery; identifying insufficient or overpayments and ensuring appropriate resolution; and, remitting payments to accounts receivable for processing
- Monitor data integrity within the business systems and fully understand the impact of data quality and escalates for resolution
- Identify gaps, review reports and triages exceptions for resolution (i.e. ED certification reporting, Entered Contract reports, Examination Reports, etc.)

**Job Requirements**:

- Minimum of a High School Diploma
- 1-2 years of relevant experience
- Customer relationship management skills
- Demonstrated time management skills
- Demonstrated research, critical thinking and analytical skills
- High degree of accuracy with data entry
- An understanding of the Technical Standards and Safety Act, 2000, associated regulations, and policies and procedures
- Intermediate computer skills including Oracle and Microsoft Office Suite (i.e. CRM Dynamics, Excel, PowerPoint, Teams, Word

**Inclusion and Equal Opportunity Employment**:

- Please note that applicants who receive any conditional offer of employment from TSSA will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. TSSA will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code._

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