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Service Advisor

3 months ago

Sherwood Park, Canada Xtreme Marine & Wyes Guys Full time

Xtreme Marine & Wyes Guys are looking for a Service Advisor to join our Team. To be successful, in addition to welcoming our customers, delivering excellent customer service, being highly organized and detail-oriented, the following basic job duties are required:
Basic Job Duties:

- Excellent communication skills
- Liaise with customers, parts department, and service technicians to ensure accurate communication of problems, recommended repairs, cost of initial diagnostics & repairs, parts ETA, estimated completion dates & potentially unforeseen circumstances
- Manage all aspects of work orders, from customer drop-off to customer pick-up, with particular attention paid to pro-active communication
- Receive and schedule new bookings in the Service Scheduler
- special orders (SO) and sublet work required or authorized on work order
- Assist technicians in obtaining technical support when required
- May be required to assist with boat moving, after-service cleaning & yard organization as required
- Obtain parts from parts department or Dock Store as required for work orders
- Follow-up on completed work orders to collect receivables
- Proficient in MS Office

We are a fast-growing boat and powersports dealer located just outside of Sherwood Park. All our employees go through our in-house training program that is ongoing, as well as have the option to go to NAIT's Outdoor Power Equipment course in the off-season.

Monthly bonus available after probation period ends. No experience is necessary, but the applicant should have some customer experience background and enjoy working with people as well as have a basic understadning of boats, powersports and lawn/ garden equipment.

**Salary**: $18.00-$22.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: In person