Premium Manager

4 weeks ago

Ottawa, Canada Levy Restaurants Full time

**Essential Duties & Responsibilities**
- Manages the food and beverage of the main premium club areas and suites for multiple different events at TD Place Stadium (i.e. RedBlacks Game, Atletico Games, etc).
- Ensures all aspects of the food and beverage service of an event are prepped, set up correctly, and are meeting the required set out premium standards of providing a high-level premium service for all events.
- Creates buffet layouts and floor plans for the food and beverage stations, ensuring all the actual set up plans are completed correctly.
- Ensure all our premium areas and our staff are providing a high level of premium food and beverage service to our guests.
- Able to successfully manage and lead of team of 40+ people to run an event successfully.
- Oversees the Suite Coordinator and the Senior Premium Supervisor and providing support as needed.
- Ensures to main required team staffing numbers for events
- Works with other departments to ensure that all the details for an event are covered.
- Comes up with new idea on how to improve sales and service.
- Supports all company initiatives - Always executes show quality standards.
- Maintains positive relationships with guests and obtains regular feedback.
- Holds team accountable to steps of service to deliver great guest service.
- Ensures all security, safety and sanitation standards are met.
- Ensures operations comply with brand clarity statement while working the location.
- Has excellent brand-specific culinary, wine and beverage knowledge.
- Effectively uses Purchasing and all financial control systems.
- Able to successfully resolve and issues that arise with clients and staff.
- Creates signage for all food and beverage station for their assigned areas.
- Aides in setting standard operation procedure to help improve the overall operation and the service received by the guest.
- Able to communicate successfully to suite holders, suite guests, and other premium guests.
- Aides with other catering events or large stadium events as directed by the Premium and Catering General Manager.
- Comes up with new ways to improve staff training.
- Controls cost areas to assist the unit in meeting financial goals.
- Knows all financial areas and statements.
- Achieves assigned delegated budget goals.
- Effectively uses all team training and development tools.
- Hires hourly team who can deliver Levy operating standards and philosophies.
- Ensures that all team members adhere to guidelines as set out in our standard operation procedures.
- Promotes a cooperative work climate, maximizing productivity and morale
- Promotes positivity, unity and team building in the department and in the service.
- Other duties as assigned by Premium and Catering General Manager.

**Physical Demands/ Work Environment**
- Ability to lift and carry up to 40lbs.
- Frequent periods of standing and walking.
- Frequent use of stairs.
- Size of Stadium tends to involve higher physical demands on event days.
- Sensory Attention: this environment is a noisy loud environment on event days.

**Language Skills**
- French is considered an asset; but is not mandatory.

**Qualifications**
- Minimum of 3-year previous customer service experience.
- Minimum of 2-year previous hospitality experience.
- Must have completed high school or equivalent. Relevant work experience will be considered an asset.
- Passion for hospitality, food, and retail.
- Excellent interpersonal and stakeholder management skills.
- Must be bondable, and pass an employer administered background check.
- Must be able to demonstrate mathematical skills.
- Must possess a valid Smart Serve Certificate.
- Advance Food Safety Certification is considered an asset.
- Knowledge of Microsoft Office (Word and Excel).
- Knowledge of Adobe Product considered an asset.
- Must be able to multi-task - Must be able to work in a fast-paced environment.
- Must be able to work flexible shifts including nights, weekends, and holidays.
- Must be able to work all RedBlacks Games.

**Salary**: $24.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Schedule:

- Holidays
- Weekend availability

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (preferred)
- Hospitality: 2 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: One location

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