Customer Experience Coordinator

3 weeks ago

Toronto, Canada Sweets From the Earth Full time

Customer Experience Coordinator (Retail)

Acting as the first point of contact for all retail customers, you will focus on creating a positive, unique & engaging customer experience across all retail mediums. You will initiate, develop & maintain positive brand connections with each retail customer with the goal of increasing brand awareness, brand loyalty & enhancing retail sales.

**Responsibilities**:

- Field a high volume of incoming calls from retail customers
- Generate invoices using our proprietary web-based invoicing platform
- Process in store retail purchases using POS system
- Fulfill all food service tablet orders in an accurate & timely manner
- Manage all food service reviews & increase/sustain acceptable performance ratings
- Monitor inventory of retail outlet & coordinate product transfers from warehouse.
- Maintain knowledge of customer requests and purchasing trends while updating customer profiles.
- Food preparation/packaging for special retail sales items
- Impact sales through new customer education programs & thorough product knowledge.
- Coordinate with marketing & enhance retail customer experience through social platforms and drive in store foot traffic.
- Assist in developing & executing retail sales opportunities, promotions & loyalty programs.
- Educate retail customers and consumers about sweets from the earth products, unique selling points, ingredients, allergens, controls, etc.
- Support to maintain the visual standards in the store
- Execute ongoing training for all retail customer staff to ensure they know our procedures and guidelines in all areas including sales, cash, return/exchange policy, staff manual and general behavior
- Liaise between Production, Office Manager & customers to ensure broader customer expectations are met.
- Participate in promotional marketing campaigns and other special projects as directed.
- Assist in other marketing, customer service or sales duties as required.

Monday though Friday 9:00am - 5:30pm

**Salary**: $37,068.39-$40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON M9L 2R7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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