Client Service Coordinator

7 months ago


Sherwood Park, Canada SGS Full time

**Company Description**:

- We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world._

Welcome to SGS Canada Crop Science Our team is looking for a Client Service Coordinator at our office in Sherwood Park, AB.

Day to day duties may include:

- Communicate with internal and external clients.
- Manage the client experience through accelerated customer service and support.
- Receive samples and log them into laboratory software.
- Create and maintain client financial account and communication profile.
- Liaise with laboratory staff to meet customer expectations.
- Deliver results data to achieve customer satisfaction by maintaining specified turnaround targets.
- Process payments and respond to account balance questions, collections when required.
- Respond to customer concerns and complaints and initiate corrective or preventative actions.
- Order supplies through procurement and coordinate shipments.

**Qualifications** Qualifications**
- Experience: Minimum of 2 years previous work experience in client services, business administration or agriculture
- Education: A post secondary education (degree and/or diploma) in agriculture, sales or business administration would be a strong asset.
- Previous experience and knowledge of agriculture and/or sales would be an asset.

**Additional Information



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