Service Appointment Coordinator

3 weeks ago

Sherwood Park, Canada AutoCanada Inc. Full time

**Service Appointment Coordinator**

**Sherwood Park Volkswagen**

**Sherwood Park**, AB**

**Sherwood Park Volkswagen** is looking for a **Service Appointment Coordinator**, someone who is passionate about delivering exceptional customer service to front-line customers in our Service Department. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. Your love of the automotive industry, cars in general, and your commitment to delivering the highest level of customer service will ensure your ultimate success.**What We Offer**
- Competitive compensation
- Health and Dental benefits
- Fast paced, busy Service Department
- An opportunity to be part of an exciting, growing business

**Your Key Responsibilities**
- Meet and greet clients arriving for service appointments with a positive, helpful attitude.
- Provide exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answer, forward, and screen phone calls within the Service Department in a professional manner
- Maintain service and warranty records management and filing processes.
- Provide clients with information and updates regarding the status of vehicle repairs.
- Familiarize client with Service department personnel and Service areas.
- Work closely with department managers to ensure client satisfaction.
- Maintain an organized, clean and safe work area.
- Other duties as assigned.

**Your Capabilities and Credentials**
- Completion of a High School Diploma or equivalent is required.
- Experience in the Automotive and/or Hospitality industry is preferred.
- Knowledge of CDK computer operating system or similar systems would be considered an asset.
- Ability to be professional and deliver exceptional service to clients
- Conscientious, thorough, accurate, and reliable when performing and completing job tasks.
- Excellent interpersonal, verbal and written communication skills.
- Ability to communicate information accurately, clearly, and as intended.
- Accurate and efficient typing skills.
- Strong organizational skills and attention to detail.
- Proven ability to multi-task in a high-volume, fast-paced working environment, frequently under urgent deadlines.
- Sound, practical business judgment, and a problem-solving, client focused, results oriented approach.
- Excellent document creation, reviewing and proofreading skills with a high level of proficiency related to business correspondence and communications.
- Process-oriented; superior attention to detail and accuracy.
- Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful.
- Valid driver’s license and safe driving record required.We thank all applicants for their interest; however only those selected for an interview will be contacted.At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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