Mortgage Account Specialist

7 months ago

Mississauga, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

We’re looking for our next Job Title. Could it be you?
Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Thinknsure Ltd., and Zolo Ventures Ltd.

What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

What’s it like working as a Job Title at Community Trust Company?
Reporting to the Manager, Lending Services, the Mortgage Account Specialist is responsible for initiating Community Trust Comapny’s (“CTC”) Default process for residential mortgage loans. The Mortgage Account Specialist is responsible for the follow up of all unpaid and/or returned mortgage payments and resolution of all accounts in default. This role is responsible to internal and external client inquiries and contributes to the success of the department achieving their goals while remaining focused on operational excellence, compliance and delivery of superior customer service.

Need more details? Keep reading...

**In this role, responsibilities include but are not limited to**:

- Initiate the default process starting with the negotiation of payment arrangements and settlements, and ensuring agreements are fulfilled.
- Recommend appropriate enforcement action to management and/or the Special Handling Committee
- Submit any manual ad-hoc mortgage payments in response to collected default payments as required.
- Perform a NIGO/IGO review of all documents received for accuracy and completeness prior to processing.
- Process all transactions with a high degree of accuracy within the established service level agreement and in accordance with CTC’s corporate and department policies and procedures.
- Respond to and/or investigate all internal and external client inquiries within the department service standards.
- Maintain accurate electronic record keeping of client accounts in accordance with department procedures.
- Provide recommendations for process improvements as appropriate.
- Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules.
- Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately
- Adhere to compliance and operational risk controls in accordance with company’s policies and procedures
- Provide support to the Manager, Mortgage Servicing as required.

So are YOU our next Job Title? You are if you
- Minimum of 2 years related experience in mortgage administration and/or servicing and/or collections and registered products within the financial services industry or a related role.
- Sound understanding of registered products including Self-Directed, Private and Syndicated Mortgages.
- Post-Secondary Education preferred.
- Demonstrates effective organizational and time management skills.
- Demonstrates interpersonal and relationship building skills.
- Solid written and verbal business communication skills.
- Strong analytical skills.
- Intermediate knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
- Detail oriented with an acute attention to accuracy.

Additional kudos if you
- Working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset

Sounds like you? Click below to apply

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated

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