M365 Administrator

**SKYSERVICE BUSINESS AVIATION**

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full-service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed-Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

**REPORTS TO: Manager, Information Technology**

**SUMMARY OF RESPONSIBILITIES**:

- Monitoring usage patterns and usage rates to ensure that employees are using the 365 system efficiently and effectively and identifying potential areas for improvement;
- Managing the deployment of new features or functionality after they have been tested in a staging environment;
- Manage end user devices and mobile via MS EndPoint Manager;
- Perform Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies;
- Monthly audits on the Active Directory environment to reconcile users;
- Create security and distribution groups in Azure Active Directory;
- Update, contribute, and maintain local SharePoint team sites as procedures/documentation change;
- Develop scripts for automating processes within the environment;
- Implement and support security policies, such as Anti-spam, Anti-phishing, and Anti-malware policies;
- Implement and support CAPs (Conditional Access Policies);
- Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them;
- Provide effective and efficient Tier 2 and Tier 3 level service desk support;
- Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system;

**QUALIFICATIONS AND SKILLS REQUIRED**:

- Possess a Microsoft 365 Enterprise Administrator Expert Certification;
- Demonstrable experience in successfully administering Microsoft 365 products;
- Experience with and enthusiasm for coaching, mentoring and on the job training;
- Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail;
- Able to work and collaborate in a team environment;
- Strong problem-solving, critical thinking, and analytical skills;
- Excellent oral and written communication skills required;
- Must be fully fluent in English (speak/write); Bilingual in French is a strong asset.