Animal Hospital

7 months ago


Toronto, Canada Kahu Animal Hospital Full time

Practice Manager

We are looking for a Practice Manager.
This individual will:

- Take pride in supporting the practice as a whole in providing our clients and their pets with the highest standard of service; acting with consideration towards individual needs
- Truly enjoy connecting with others and has a clear and thoughtful communication style
- Enjoy being responsible and is a creative problem solver
- Be non-judgemental and compassionate in their approach with both clients and staff
- Capacity to provide feedback to the team in ways that suit each individual (ie. awareness of personal preferences when it comes to receiving both praise and constructive input)

Some responsibilities will include:

- Provides human resource support, coaching, training and feedback to leadership teams and all employees.
- Promotes an engaging place of business that places emphasis on outstanding client service and patient care.
- Retains high performing individuals to ensure that Kahu continues to build their vision
- Ensures that effective change management processes are in place with regards to organizational initiatives, facilitating group discussions regarding change and ensures effective integration.
- Equip, educate and engage new and existing team members through overseeing training procedures.
- Develops and maintains hospital policies and procedures.
- Oversees, builds and maintains business development initiatives resulting in revenue generation and the creation of new revenue streams.

The qualifications we are looking for are:

- Formal post-secondary education in business, animal science, marketing or other related program or equivalent education/experience. Veterinary practice experience is an asset.
- Strong leadership and change management skills.
- Demonstrated ability to manage competing priorities and projects with initiative and resourcefulness.
- Ability to work with people at all skill levels, highly collaborative and team-oriented.

In addition to both a healthy and considerate work schedule and a fair wage, we’re offering FIGS scrubs, discounted care for your personal pets as well as a friends and family care discount, support in building your financial future and in continued education, health and fitness classes through partnerships with local studios, a monthly allowance to be used towards phone and transit, personal days and comprehensive group benefits.

We truly feel that we have the best job ever and we are dedicated to creating an environment that makes you feel the same.

**Benefits**:

- Commuter benefits
- Company events
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care
- Wellness program

Work Location: In person


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