Veterinary Receptionist

8 months ago

Toronto, Canada VCA Animal Hospitals Full time

Front Desk,

**VCA Canada Westside Animal Hospital** is welcoming an experienced** Client Service Representative** to join our team We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated
- Create a warm and welcoming environment for our patient and pet parents
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings; Scheduling appointments
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Hospital maintenance (including removal of animal waste) and ensuring that the clinic is neat and clean at all times—both inside and outside.
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality is an asset
- No experience with animals, no problem, so long as you love pets

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture **_Wellness and Appreciation_**__
- Competitive wages and benefits
- Flexible schedules
- Employer match group RRSP plan
- Wellness days, sick days, and vacation time
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- E-tools to assist with meditation, better sleep, exercise, and focus
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
- VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._

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