Manager, By-law Enforcement

2 weeks ago


Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Manager, By-Law Enforcement

**DEPARTMENT**:Legislative Services

**POSTING NUMBER**:105952

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of FCCC.

**SALARY GRADE**:8

**HIRING SALARY RANGE**:$125,264.00 - $140,922.00 per annum

**MAXIMUM OF SALARY RANGE**:$156,580.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:April 2, 2024

**CLOSING DATE**:April 15, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Director, Enforcement and By-Law Services this role is accountable for the planning, budgeting and requirements for the applicable 24/7 operational By-law Enforcement jurisdiction. Represents Enforcement for key issues where Council intervention or awareness is required.
- Leadership and Training for compliance. Assists in the development and delivery of training for Enforcement staff that fosters development and growth to meet operational and legislative requirements. Participates in the development and administration of goals, objectives and procedures for assigned areas. Plan, organize and provide leadership in the conduct of activities within the By-Law Enforcement Section of the Division. Responsible for co-ordinating workflow and manages staff and contractors to ensure completion of tasks and projects. Ensures Enforcement staff receives the required training for compliance and continually assesses for areas requiring improvement. Provides primary oversight in the Director’s absence.
- Budgeting and Reporting. Have a leadership focus for financial stability which includes organizational drivers, organizational performance, internal and external factors and future treads. Assist in the preparation of the Division’s annual current budget in coordination with the Director and Business Analyst by monitoring and reporting on Key Performance Indicators, productivity and process efficiencies. Prepares statistical overviews for budget presentation.
- Ensure Customer Service compliance. Manage and participate in the provisions of high level internal/external customer service ensuring legislated, departmental, and divisional standards are met. Continuing to iterate ways to improve performance, efficiency and efficacy based on metrics and customer feedback. Ensure resources are available to meet service plan levels and the appropriate use of staff. Works closely with other Managers and Directors to continually monitor and assess customer service standards. Participates in public forums, town halls, media interviews, as well as large and small group consultations. Measure and report to stakeholders regarding the efforts and successes of the Section.
- Provides technical expertise and consultative advice. Acts as resource to others including the Director of Enforcement and By-law Services, Commissioner of Legislative Services, Senior Leadership Team, Council, and Strategic Communications on any sensitive by-law investigations within the Division, including merging issues and legal challenges. Accountable for key decisions as it relates to enforcement activities and informs the Director of potential impacts. Provides consultative direction to the Director in senior level decision-making as it relates to the business enforcement services and long-term strategic plans. Facilitate public consultation, liaison and community outreach. Participate on committees and attend City Council Committee meetings that impact and promote continuous improvement enforcement operations and performance standards. including Accessibility Advisory Committee, School Traffic Safety Council and Age Friendly Brampton Advisory Committee. Utilizing operational expertise, deals with members of the public and external agencies to deal with issues of dispute resolution, conflict management and governance clarification.
- Project Management. Leads specific projects, implements multiple plans and actions with corporate-wide impact to address problems and minimize potential for similar problems in the future. Facilitates collaboration and interaction by building and nurturing strong relationships with key stakeholders and mentors other Managers within the Division for appropriate decision making. Plans for the appropriate scope and delivery of results. Anticipates the financial, human, and technical resources required for the projects, identifies any legal implications and develops appropriate strategies. Evaluate related projects to ensure public safety and community standards. Implement plans using a team-based approach, prioritizing projects within the infrastructure framework to ensure needs of internal and external stakeholders are met.
- Change management. Responsible for creating an environment aimed at empowering employees to accept and embrace change. Gather information regarding the direction of the Division and the organization, to



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