Advisor, Enforcement

**Job Description**:
**JOB TITLE**:Advisor, Enforcement & Bylaw Services

**DEPARTMENT**:Legislative Services

**POSTING NUMBER**:105171

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Flower City Community Campus.

**SALARY GRADE**:6

**HIRING SALARY RANGE**:$95,679.00- $107,639.00 per annum

**MAXIMUM OF SALARY RANGE**:$119,599.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:May 12, 2023

**CLOSING DATE**:June 2, 2023

**AREA OF RESPONSIBILITY**:
Reporting to the Director, this role is responsible for leading a project from its inception to execution including leading the development and management of key business initiatives. The Advisor is responsible for the execution of project plans through research, analysis and monitoring of relevant factors such as staffing, technological and organizational resources to meet corporate service standards, budget, timelines, policies and guidelines in alignment with the Division’s overall strategic plan and vision. The Advisor monitors and measures enforcement activities across the Division to ensure the services provided meet or exceed community standards and ensures public safety with a focus on continuous improvement initiatives. This position represents the Division at interdepartmental meetings, and deals with Managers, Directors, and Commissioners of other City Departments as well as City Council.

**KEY RESPONSIBILITIES**
- ** OPERATION SUPPORT**
- Project Management.
- Design and develop the overall project delivery strategy including creation and execution of project plans and risk management by monitoring relevant risk factors that impact project direction and progression.
- Lead and manage all aspects of assigned project’s performance full life cycle from inception and business case to deployment and post-implementation review to meet project management methodology and corporate service standards.
- Develop project outlines, descriptions and implementation plans to support departmental initiatives.
- Key Performance and Success Indicators.
- Analyzes complex enforcement and community challenges and develops alternative enforcement strategies to protect city and public interests.
- Tracks performance and workload indicators, co-ordinates with stakeholders (i.e., Call Center, Amanda Administrators etc.) to ensure accuracy of information, policies and procedures.
- Identifies the need for, develops and drafts new procedures or modifications of existing SOPs.
- Identifies training needs and makes recommendations to section Managers.
- Issue Management and Analysis.
- Investigates issues with broad public impacts and resolves all sensitive and political matters to minimize risk. Makes recommendations as required ensuring compliance and safety for all citizens. Recommends changes to appropriate by-laws for enforcement improvement. Analyses trends and activities within the municipality and provides reports for Council review outlining relevant and recurring issues. Reviews and recommends business process improvements to meet corporate service standards, legislation, best practices, policies and guidelines.
- **
STAFF GUIDANCE AND DIRECTION**
- Provide leadership, coaching, and staff performance management to identify and monitor performance gaps, skills and training assessment, recruitment and staffing to meet current and future divisional needs.
- Participate in recruitment and hiring process as required to meet operational effectiveness.
- Ensures staff follow Health & Safety regulations and comply with other applicable standards.
- Provides performance feedback and manages disciplinary measures, Health & Safety and the implementation of corporate HR policies.
- Provides input into the development and delivery training programs for staff.
- **CUSTOMER SERVICE**
- Build and maintain relationships with internal/external clients, and stakeholders to promote and build well-developed service levels that drive business solutions. Negotiate with vendors, internal stakeholders and consultants to ensure optimal resources are in place to meet project and business deliverables.
- Provide technical expertise and guidance to internal/external stakeholders and staff regarding project goals and objectives in a professional and timely manner.
- Provide high quality customer service and commitment by developing collaborative and productive partnerships with key stakeholders both inside and outside the department including contractors, public, media, Council members, community groups, stakeholders and other enforcement agencies that result in customer service satisfaction.
- Answers queries and responds to requests from internal and external customers, handling highly sensitive enforcement issues and enquiries.
- Takes into consideration public opinion, corporate image, and reasonable prospects to ensure timely resolution of problems.
- Develop and manage the Division’s s