Manager, Data Centre, and Cloud Services

2 weeks ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Manager, Data Centre, and Cloud Services

**DEPARTMENT**:Corporate Support Services

**POSTING NUMBER**:106017

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of West Tower.

**SALARY GRADE**:8

**HIRING SALARY RANGE**:$125,264.00- $140,922.00per annum

**MAXIMUM OF SALARY RANGE**:$156,580.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:April 29, 2024

**CLOSING DATE**:May 10, 2024

**AREA OF RESPONSIBILITY**:
The Manager, Data Centre and Cloud Services is responsible for managing the design, integration, provisioning and 7x24 operational support of the City’s Data Centre(s) information technology infrastructure, both on premise and in offsite 3rd party hosted facilities (Cloud). This includes computing, storage, backup, and recovery hardware & software infrastructures. The role is focused on the operational excellence and end-to-end service availability, capacity, performance and overall IT services health monitoring and management.

**KEY RESPONSIBILITIES**

**1.OPERATIONAL PLANNING AND MANAGEMENT**
- In collaboration with the Senior Manager, Core Technologies, develops an overall data centre(s) plan (both on premise and Cloud) and the enabling programs, processes, procedures and policies to meet both current and future requirements.
- Develops appropriate risk management plan in support of the operational plan.
- Identifies, tracks and reports on performance indicators, and, as needed, develops and implements improvement plans.
- Provides input to the development of organizational standards for Data Centre and Cloud infrastructure services.
- Provides leadership and functional management oversight of the projects related to upgrades / changes to the Data Centre and Cloud Technologies to meet current and future requirements (Life Cycle Management).
- Reviews service level agreements and develops plans to enable fulfilment of agreements.
- Leads day-to-day problem resolution of the function’s most significant issues - assessing root cause, developing an action plan, oversee the implementation of the action plan through to successful conclusion.
- Set standards and monitor compliance in the area of data access, backup and storage.
- Provides input to the infrastructure roadmap and budget requirements that align with current and future business directions. Identifying key areas for investment.
- Oversees the Corporations Data Centres (on premises and in the cloud) to ensure safety and reliability.
- **
PEOPLE LEADERSHIP**
- Responsible for direct leadership of technical staff within the section including formal performance management and on-going mentoring / coaching.
- Identify and address training and skills requirements in line with changes in data centre solutions.
- Supports recruitment - identifies and defines needs, participate in selection panel, supports orientation and on-boarding of new staff.
- Assigns specific workpackages / initiatives; when needed provides technical advice and on a periodic basis reviews work products and deliverables.
- Accountable for building and maintaining culture and people engagement and where required, intervenes and provides leadership of significant talent and people related issues.
- Ensures adherence to all established guidelines, policies & practices for employees.

**3.STAKEHOLDER RELATIONSHIP MANAGEMENT AND INTERACTIONS**
- Maintains effective relationships with IT managers and stakeholders that require Data Centre and Cloud infrastructure capabilities.
- Consults with end users / business to support the resolution of IT services performance issues.
- Consults with / provides input to facilities management on issues related to Data Centre power management, cooling and security.
- Manages external vendors to ensure on time / on budget / quality deliverables. Responsible for selection of vendor and negotiating of specific project terms and conditions.
- Consults with / provides input to IT senior management on issues related to cloud infrastructure.

**4.ADMINISTRATIVE ACCOUNTABILITIES**
- Responsible for divisional administration including setting and tracking budget; development of workforce planning (recruitment, training, performance management); on-going resource management.
- Approves contracts and payments to external vendors.
- Ensures compliance with all legislation and policy, including Occupational Health and Safety.
- Develops reports / presentations including project-specific; overall operations; and financial. Delivers presentations to staff as well as Council.

**5.INNOVATION**
- Responsible for research and identification of leading practices for Data centre and Cloud operations and management including both technology and service delivery models to create business value.

**SELECTION CRITERIA**:
***

**EDUCATION**:

- Post-secondary degree/d

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