Front Desk Associate

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
Medcan is recruiting a Front Desk Associate/Flow Coordinator to work at the front desk of our new Collingwood location. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service, and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of patients through our Year-Round Care clinic as well as coordinating with other clinic staff to ensure exceptional delivery of service.

The Accountabilities:
- Welcoming and greeting clients, guiding clients throughout their visits, and checking clients in and out of their appointments.- Processing payments for appointments and products.- Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery.- Ensure clients receive maximum value time during their visit.- Providing exemplary and engaging customer service.- Interact with Clients by using discretion, professionalism, and accuracy.- Escorting patients to and from treatment rooms and waiting areas.- Making reminder appointment calls to clients.- Providing Coffee and Beverages to Clients in the lounge.- Constantly maintaining the lounge and attending to clients.- Managing wait times with clients, and updating them with accurate information regarding their appointments.- Open and close procedures including next-day preparation.- Responding to all client issues and inquiries.- Foster client/clinic loyalty by creating memorable experiences.- Problem-solving in a fast-paced environment.- Ensure compliance with all service metrics.- Respond to client issues and inquiries.

The Requirements:
- Prior experience in a similar role.- Four Star Hotel or luxury spa experience is an asset.- 2 years of healthcare experience is an asset.- Education in health or a related discipline is an asset.- Strong organizational and time management skills.- Excellent verbal and written communication skills.- Intermediate level skills in MS Office.- Exceptional customer service skills.- Ability to multitask.- Ability to work well in a team environment.- Ability to foster relationships with other teams and practitioners.- Ability to travel to Toronto clinic for the first 2 weeks Training program.

This is a full-time position that is scheduled for 5 days per week primarily during business hours Monday through Sunday. This role will require availability on Saturdays and Sundays. The role sits primarily at our Collingwood clinic but requires flexibility to commute to our Toronto clinic at 150 York St. for the first 2 weeks of training and possibly other training thereafter. Training requirements will be discussed in further detail if you are selected for an interview.

Location - Collingwood: 40 Huron Street, Unit #202.

Estimated Start Date: October 2023, which may change due to the clinic's official grand opening.

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients but also to our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy discounted lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to part