Quartermaster (Concierge/security)
1 month ago
**SUMMARY**:
The Royal Canadian Yacht Club is one of Canada’s premier sailing and sport Clubs. The RCYC operates year-round from two facilities: our summer home at the Island Clubhouse nestled in the Toronto Islands and our City Clubhouse in downtown Toronto at St. George and Bloor.
**WHAT WE OFFER**:
- Competitive compensation package.
- Daily staff meals.
- Employee Appreciation Events.
**RESPONSIBILITIES**:
The Quartermaster serves as the initial point of contact for our esteemed members and their guests, embodying warmth, and hospitality. This pivotal role entails the judicious implementation of Club policies and procedures while maintaining the security of Club premises and amenities.
**SKILLS / JOB DUTIES**:
- Delivers high service standards to both Members and Guests when welcoming them to the various facilities, activities, and events.
- Monitor and Sign in Members and Guests at both locations and guide them to the event or reservation.
- Enforces Club policies, procedures, and by-laws with tact and diplomacy.
- Assists with Member and Guest special and personal requests including transportation.
- Assist with the on-boarding and off-boarding of passengers at City Station Launch location during the peak summer months.
- Work with Launch and Receiving Teams to ship items to and from Island.
- Coordinate parking including payments and troubleshooting, and special event processes.
- Walkarounds of the facilities for safety, security, and customer service
**SKILLS & QUALIFICATIONS**:
- Valid Smart Serve certification required.
- Must be able to reliably lift at least 50lbs.
- Experience working in Hospitality; Private Club and/or other related experience.
- Excellent Customer Service and Communication Skills.
- Must have computer skills (Microsoft/Outlook).
- Must be highly motivated and works well with minimum supervision.
- Ability to take initiative.
- Valid Ontario Security Guard License an asset.
- It is a uniformed position (uniform will be provided).
**HOURS OF WORK**:
- We have seasonal full-time (up to 44 hrs/week) and part-time positions (available for at least 2 shifts per week)
- Must be able to work weekdays/nights, weekends and public holidays as well as various shifts.
- Able to work at both the City Club
- 141 St George St, and the Island Facility - Launch at 150 Cherry St
- The RCYC is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience._
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