Guest Service Agent

3 weeks ago

Bolton, Canada Hampton Inn and Suites by Hilton Bolton Full time

**Qualifications**
- customer service: 1 year (preferred)

**SUMMARY**:
Under the general guidance and supervision of the Front Office Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner. Answering any questions and following up on requests and problems promptly.

If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.

**RESPONSIBILITIES**
- Efficiently checking guests in and out of our property.
- Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
- Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
- Room block all VIP's, group and special requests.
- Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
- Prepares guest keys using key envelopes and/or room slips.
- Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
- Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
- Maintains cashier float as supplied and efficiently prepares cash deposit.
- Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
- Communicates with housekeeping in order to deal with early check-ins, late check-outs, unexpected departures, stayovers and room changes.
- Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
- Make reservations and operate switchboard.
- Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
- Reports to supervisors any guest complaints or security issues.
- Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
- Reports any equipment malfunction, emergency situations or suspicious persons to the FOM.
- Handle all guests inquiry or complaints efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
- Ensures guest satisfaction.
- The Guest Service Agent may be required to work as a night auditor from time to time as per business needs.
- Other Tasks may be assigned

**REQUIRMENTS**:

- Weekend/Evening availability and flexible working hours
- Strong analytical abilities, detail oriented and able to multitask
- High school diploma

**Job Types**: Full-time, Part-time, Permanent

Pay: $16.55-$18.00 per hour

Expected hours: 8 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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