Rcmp Clerk

**Competition No.**:

- 2023054**Hours Per Week**:

- 35**Close Date**:

- 03/12/2023 11:59 PM**Remuneration**:

- $28.60 PER HOUR**Location**:

- Community Services**Instructions**:

- COVER LETTER, RESUME, AND CERTIFICATES REQUIRED**Duration**:

- 12 MONTH TERM**Term RCMP Clerk**:
**About Us**:
With a population of approximately 16,000, Cold Lake is a city that offers a wealth of excitement, adventure and entertainment for all in any season. Hugging the southern shores of Alberta’s seventh largest lake, this recreational paradise can be accessed in summer and winter through western Canada’s largest inland marina. New housing, excellent educational facilities, a multipurpose recreational facility and a college are just a few of the highlights that truly make Cold Lake a community of choice.

**Job Purpose & Responsibilities**:
This is a **12-month term, full-time **position with the Community Services Department.

Reporting to the Protective Services Manager, this position is responsible for:

- Clerical support duties including accurate data entry and queries on specialized software such as: CPIC, PIRS, OSR, PROS, and JOIN, for the RCMP and Bylaw Enforcement Divisions.
- Accurately and efficiently receive, record, and assess calls for service from a variety of sources requiring police action or general public inquiries.
- Taking complaints in-person at the front counter or via telephone.
- Assist RCMP members with forms and paperwork.
- Answer 911 and complaint line calls and dispatch appropriate emergency services.
- Data entry.
- File updates for investigations.
- Insurance requests.
- Compiling bail/hearing packages.
- Transcribing audio and video statements verbatim where details and documents may be graphic and language may be profane and offensive.
- Completing and serving subpoenas.

**This position is Monday-Friday for 35 hours a week.**

**Qualifications**:

- Post-Secondary certificate or diploma in Administration or related field.
- Legal background, 911 Dispatching Course, and bilingual in French are assets.
- A minimum of 2 years’ experience in a comparable field would be preferred.
- Advanced computer skills and ability to learn new software quickly.
- Strong communication, organization, and customer service skills.
- Ability to cope with exposure to graphic and detailed information from a variety of sources including in-person, and ability to remain calm in high pressure situations.
- Must be willing to provide a Driver’s Abstract, a Criminal Record Check, a Background Security Check, and obtain Enhanced Reliability Clearance.

**Salary for this position is $28.60/hr.**

**How to apply**:

- Submit a detailed resume including qualifications and past and present work experience.
- Include a cover letter describing your experience and abilities with respect to the above listed qualifications.
- Copies of any relevant certifications.

**This competition will remain open until December 4**th**, 2023.**

**Required Education and Training**:

- GRADE 12 DIPLOMA OR EQUIVALENT

**Preferred Education and Training**:

- _none_