Translation Coordinator

5 days ago

Guelph, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGL

**Number of Positions**: 1

**Language**: Bilingualism in English and French is required.

**Work Model**:Remote-based

**Alternate Title**: n/a

**Additional Information**:
This role is flexible to Montréal, Mississauga, Guelph.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Marketing and Communications team aspires to drive innovation and be the industry leader in client engagement. Our versatile and knowledgeable team works collaboratively with business partners to enhance client experience, creating value at every point of contact. We think strategically and align our initiatives to help our organization achieve its business objectives.

The Translation Coordinator is responsible for translation administration and workflow management, including co-ordinating, scheduling, and assigning work requests, maintaining positive relationships with internal and external stakeholders. This individual is integral to support the need for French communication within The Co-operators group of companies, making efficient use of the translators’ time and reducing the need to send work externally to third-party suppliers.

**How you will create impact**:

- Review requests submitted through the online translation management system by business partners across the group of companies to understand their needs and ensure all information required for the translation process is included; follow-up as needed.
- Prepare and analyze projects for translation in the appropriate translation memory, which reduces costs while increasing efficiency and consistency.
- Assign requests to internal or external translators as per guidelines in place (area of expertise, availability, urgency, confidentiality, timeline, relevant process, etc.); follow-up on status of work as needed.
- Negotiate deadlines with business partners, internal and external translators based on established guidelines (i.e., resource availability, urgency, priority).
- Attend project meetings to advise on translation process and technical requirements, as required.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- A minimum of 5 years of experience in a technical coordinator or project specialist role in a corporate environment, preferably in translation, communication, or a related field.
- A university diploma.
- Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
- Proven demonstration of superior administrative/organizational skills and client service/negotiation abilities.
- The ability to schedule and prioritize work based on a broad statement of direction and understanding of the structure of The Co-operators group of companies and work strategies.
- Meticulous attention to detail and accuracy.
- Experience with translation support software and resources including Trados, Termium, GDT, Broca, MultiTerm.

**What you need to know**:

- Detail oriented work that requires a high degree of mental concentration for extended periods of time.
- Strict confidentiality with respect to employee’s personal information and other sensitive or proprietary material.

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

LI-SN2

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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