Project Coordinator

3 days ago

Guelph, Canada Intrigue Media Full time

**About Intrigue**:
At Intrigue, our purpose is to empower leaders to strengthen communities. We believe that success is built on leadership and we’re committed to building leaders at every level of the organization. The world is full of people waiting for someone else to make a change, leaders step up to create the change they want to see in the world.

We are on a mission to 10x the impact of Intrigue for entrepreneurs across North America. Our goal is to empower 500 clients per year with our Marketing Action Plans in the next 10 years. This is a bold target and we’re committed to bringing it to life.

Working at Intrigue is not for everyone. We expect a lot in terms of personal growth, mastering your craft, and leading others. Our organization has built a platform to do that, but it takes a lot of work from each member of our team.

**About You**:
You are the linchpin of seamless operations, blending organizational prowess with interpersonal finesse. Your attention to detail is a superpower, ensuring flawless execution in client onboarding, organizational support, and project coordination. Prioritizing tasks with surgical precision, you effortlessly steer through a whirlwind of responsibilities, keeping projects on track and meeting deadlines.

Your communication skills are your secret weapon, wielding influence and clarity in every interaction. With captivating articulation, you bridge the gap between clients and team, translating needs into actionable plans. Your collaborative spirit is the glue that binds projects, orchestrating efforts across diverse teams with finesse.

Adaptability is your ace in the hole, thriving in the face of change and pressure. You exceed expectations, delivering exceptional client experiences and driving team success. With you leading the way, challenges are conquered, and excellence resonates throughout operations.

**Job Benefits**:
Check out our Perks page to learn about the benefits of a career with Intrigue.

**Compensation**:
Compensation-related perks are outlined on our website.

**Key Accountabilities**:

- Case study bookings turned around within 2 days
- Cancellation requests processed within 2 days
- 100% completion of Leader Building

**The Role**:
As a Project Coordinator, you’ll play a pivotal role in crafting an exceptional experience for both our clients and our internal team. Working closely with the Operations Manager, you’ll spearhead client onboarding initiatives and provide invaluable support to our sales and operations teams. Your role will involve maintaining project momentum and upholding Intrigue’s commitment to delivering on our promises.

**Here’s what that looks like**:
Marketing Action Plan (MAP) Campaign Management:

- Set up and prepare Marketing Action Plan (MAP) Campaigns using Mission Control.
- Coordinate the booking and scheduling of case studies and regroup sessions.
- Manage the scoping assignment of team members and follow up on recaps.
- Ensure completion of MAP scopes, audits, and strategy notes for presentations.
- Assist in outlining campaign timelines and manage upserve scope requests.

Campaign and Project Implementation:

- Support client onboarding process and associated administrative tasks for MAP implementation.
- Schedule internal and external meetings related to MAP Implementation (i.e., kick-offs, content sessions, video shoots, etc.) and provide agendas & reminders.
- Compile and distribute meeting action items after client meetings/calls.
- Follow up with clients to ensure timely receipt of assets.
- Process cancellation requests and collaborate with the accounting team for invoicing accuracy.
- Monitor project milestones and deadlines for timely delivery and excellent client experience.
- Handle daily ad hoc client requests promptly and effectively.

Operations Administrative Support:

- Update work back plans and project tracker documents regularly.
- Assist in project team reassignments, actions, and internal communication.
- Manage daily web support & change request cases, meeting expected turnaround times.
- Organize Client Google Drive folders and 1Password vaults systematically.
- Update freelancer action items and tasks consistently.

Internal Process and Workflow
- Improve scalable, efficient processes and systems to better workflow and communications management.

Client Liaison
- Facilitate scoping and completion of requests, maintaining direct communication with clients.

**What we’re looking for**:
As a skilled Project Coordinator, you bring customer-facing experience, adeptness in technology, and strong critical thinking to ensure efficient project management and timely delivery in various settings. With exceptional organizational skills and an ability to thrive under pressure, you excel in coordinating tasks, resolving issues, and fostering collaboration among team members to achieve project objectives seamlessly.

**Your skills and experience include**:

- Post-secondary in business, marketi

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