Manager, Strategy and Continuous Improvement

5 days ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 19026

Manager, Strategy and Continuous Improvement
Planning & Economic Development
General Manager's Office
71 Main Street West

NUMBER OF VACANCIES: 1 Full-Time Regular

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 8
- SALARY/HOUR: $61.496 - $73.427 per hour
- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Permanent

Job Description ID #: A11326

**Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

**Summary of Duties**

Reporting to the Director of Strategic Initiatives - in the General Managers Office, the Manager provides strategic leadership and effective subordinate management to a workforce engaged in the delivery of services to the public.

Recommends strategies in the delivery of these services to meet mandated goals and objectives. Will assume the lead accountability for establishing and achieving Departmental goals and objectives through the effective and efficient use of management skills, financial and staff resources. Uses a ‘best practices’ approach in developing and delivering quality services in a timely and cost-effective manner. Instils a customer service focus in the Division.

Seeks continual improvements to ensure that residential, business, commercial, industrial and development sectors find themselves in a ‘preferred’ environment within the approval process recognizing municipal competition along with customer timeline and financial pressures.

Responsible for co-ordinating the reports on the Departments service performance against internal and external benchmarks.

Possesses a demonstrated record of strong leadership and guidance, customer focus, innovation/creativity, team building/team advocacy, empowerment and staff development and is results oriented.

**Responsibilities**:
**Strategic Planning**
- Lead the development, implementation and management of strategic and operational processes within PED.
- Make recommendations to the Director, on policies and programs while striving to continuously improve processes and identify opportunities for cost-reduction.

**Continuous Improvement**
- Lead the development, implementation and management of a Department wide continuous improvement program by providing support and guidance to process owners and Departmental management through the identification of improvement oriented initiatives and undertaking projects.
- Conduct process reviews to document and identify opportunities for performance improvement throughout the entire portfolio of PED.
- Provide leadership and facilitate staff development in the utilization of problem solving and priority setting tools for the execution of breakthrough projects.
- Establish justification for Continuous Improvement efforts and link to Divisional Operational Plan objectives, Departmental Business Plan objectives, and the City’s Strategic Plan.
- Prepare and present reports on efficiency and effectiveness activities and plans to Council and senior levels of staff.
- Maintain appropriate documentation which clearly illustrates project progress and success at completion.
- Participate in medium to large-sized strategic projects. Analyze, re-engineer and implement streamlined business processes to optimize workflows.
- Participate in defining project scope and champion stakeholder needs; Develop comprehensive business requirements, project charters and establish key deliverables and success metrics.
- Identify and mitigate project delivery, schedule, and operational risks.
- Regularly communicate/interface and build strong relationships with all appropriate stakeholders and project team members
- Act as the lead and champion for developing a Culture of Continuous Improvement across the Department

**Performance Measurement**
- Make recommendations to the Director respecting key performance indicators important to the Department with an emphasis on dashboard style reporting
- Use statistical analysis to identify performance trends and make recommenda

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