IT Technician

**UNLIMITED POSSIBILITIES AHEAD**

**Position**: IT Technician

**Status**: Full-Time

**Dealership**: Head Office
**Department**: Information Technology

**Salary Range**: $42,000 - $47,000 annually; based upon experience

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy
- Internal and external, training & development opportunities for skill development and growth
- Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
- Assist with troubleshooting and resolving technical problems for end-users in a timely manner.
- Install, configure and maintain computer systems, peripherals and software
- Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software.
- Assist with onboarding and offboarding process for employees, including setting up the workstations and software.
- Collaborate with seniors IT staff to resolve complex technical issues and escalate the problem when necessary.
- Document and track technical issues and resolutions using our ticketing system
- Maintain the CCTV system for all dealerships and export the footage if requested
- Liaise with external contractors/suppliers for the repair of computer peripheral equipment
- Network Support - First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch.)
- Phone Support - Add, change or delete extensions and hardware as required
- Maintaining accurate and up-to-date documentation through the change management process
- Provide excellent customer service and maintain a positive relationship with end-users.
- Participate in the on-call rotation after business hour.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline
- 2+ years experience in IT helpdesk/support experience in a multi-site environment
- Strong problem solving
- Excellent oral and written communication skills
- Ability to work independently and under pressure, with good communication skills
- Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware
- Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.
- Class5 Driver License

We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

**JOIN US AND GROW WITH US**

We thank all those that have applied. Only those considered for the position will be contacted.