Bilingual Retention Agent
2 weeks ago
Do you have the drive to succeed? Do you want to be part of a fast-paced, dynamic, and professional team that is focused on our customers? Then this opportunity is for you We offer a competitive salary with an annual performance incentive, and daily opportunities to create positive customer experiences.
As a **Protection Solutions Licensed Retention Agent**, you are responsible for maintaining positive and effective relationships with both our customers and internal stakeholders by providing excellent service & retention efforts. This is a unique opportunity for those with the right skills to obtain an LLQP license should you not already have this requirement. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees.
**Must be flexible**:
- shifts are between the hours of 8:00 am - 8:00 pm EST, Monday to Friday
**What will you be doing?**
- Handling both inbound/outbound conservation calls
- Accurately recording customer feedback in an online system
- Meeting Retention and quality measures on a monthly, quarterly, and annual basis
- Regularly communicating with customers both orally and in writing
- Supporting various marketing/sponsor campaigns and customer win-back programs
- Escalating issues, concerns, and trends to the Retention Supervisor
**Required Qualifications**:
- Experience in a customer service/ sales and/or retention role with contact centre experience is preferred
- Financial Service experience
- Post-secondary degree is an asset; however, equivalent business experience is strongly considered
- Knowledge of Financial Services or Insurance is an asset
**Preferred Qualifications**:
- Ability to work in an open office environment or remotely while managing multiple day-to-day tasks
- Demonstrated ability to persuade and negotiate through consultation over the phone and possess active listening skills
- An aptitude to navigate multiple programs at the same time while speaking with customers. This includes an ability to learn internal systems along with a proficiency in MS Office, Outlook, Internet Explorer and Google Chrome
- Attention to detail in gathering and accurately recording all customer information
- Proven problem resolution and conflict management skills to ensure an effective solution is reached for our customers
**When you join our team**:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
**About Manulife and John Hancock**
**Manulife is an Equal Opportunity Employer**
**Primary Location**
Montreal, Quebec
**Working Arrangement**
Hybrid
**Salary range is expected to be between**
$43,800.00 CAD - $73,000.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
-
Bilingual Mortgage Retention Specialist
4 days ago
Montréal, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Loyalty & Retention Agent (Eng or Eng/fr)
3 days ago
Montréal, Canada Voxdata Solutions Inc. Full timeAre you looking for an ideal work environment where your exceptional communication skills will be put into action? The VOXDATA family is waiting for you! Join our team for whom caring, problem-solving, and collaboration are fundamental values. **A day in the life of an agent** At a call center such as VOXDATA, we offer the best of both worlds in customer...
-
Bilingual Records and Research Agent
4 days ago
Montréal, Canada MINTZ GLOBAL SCREENING INC Full time**Position: Bilingual Records and Research Agent** Reporting to the Manager of Records, Research & Pension Services, the **Bilingual Records and Research Agent** is responsible for the daily processing of records from both the Operations team as well as cases assigned directly to the Record & Research team. The agent must ensure that all requests and...
-
Call Centre Agent
1 week ago
Montréal, Canada Johnson Controls Full time**Job Details** **Job Description**: The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire...
-
Call Center Agent
3 weeks ago
Montréal, Canada Johnson Controls Full time**Job Details** The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding...
-
Work From Home
4 days ago
Montréal, Canada KPI Connect Ltd. Full time**Job description** Starting at $16.00/hr with the opportunity for an increase every 6 months. Opportunity to earn up to **$1000.00** in retention bonus paid between 30-120 days of start date. KPI Connect Ltd., is looking for **Full time** and **Part time** agents to join our ever-growing company. This position is offered on a term basic with the...
-
Call Center Agent
1 week ago
Montréal, Canada Johnson Controls Full time**Job Details** The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding...
-
Bilingual Customer Service Representative
5 days ago
Montréal, Canada KPI Connect Ltd. Full timeJob description Starting at $16.00/hr with the opportunity for an increase every 6 months. Opportunity to earn up to **$1000.00** in retention bonus paid between 30-120 days of start date. At KPI Connect Ltd., the Bilingual Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer service skills,...
-
Bilingual Customer Service Representative
2 days ago
Montréal, Canada KPI Connect Ltd. Full timeStarting at $16.00/hr with the opportunity for an increase every 6 months. Opportunity to earn up to **$1000.00** in retention bonus paid between 30-120 days of start date and work completely from home ! At KPI Connect Ltd., the Bilingual Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer...
-
Bilingual Customer Support Agent
2 weeks ago
Montréal, Canada Red Label Vacations Full time**GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...
-
Bilingual Customer Service Representive
7 days ago
Montréal, Canada KPI Connect Ltd. Full timeStarting at 16/hr with the opportunity for an increase every 6 months. Opportunity to earn up to **$850** in retention bonus paid between 30-120 days of start date. At KPI Connect Ltd., the Bilingual Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer service skills, you will be representing...
-
Bilingual Call Center Agent
3 days ago
Montréal, Canada Intact and Belair Full timeDo you want a career with a company that is recognized as one of the best employers for young Canadians in 2020? Intact Insurance is the place for you! We are a leading insurance company and our telemarketing teams are looking for new agents to help us continue to expand and achieve our goals in the fast-paced world of insurance. This is where your career...
-
Retention and Customer Service Advisor
2 weeks ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career in Insurance customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of full-time call centre agents. **Your benefits** -...
-
Retention and Customer Service Advisor
2 weeks ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career in Insurance customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of full-time call centre agents. **Your benefits** -...
-
Customer Support Agent
5 days ago
Montréal, Canada Red Label Vacations Full time**Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to **customer service** and...
-
Agent de Service Clientèle Bilingue
6 days ago
Montréal, Canada Voxdata Full time**Version anglaise à suivre / English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques...
-
Agent Support Téléphonique Bilingue
1 week ago
Montréal, Canada DXC Technology Full timeJob Description Agent support téléphonique bilingue / Bilingual It Customer Support Agent REMOTE **Nos services DXC Modern Workplace permettent aux employés des clients de** trouver, de comprendre et d’interagir facilement avec le service informatique et leurs collègues à tout moment, n’importe où et sur n’importe quel appareil. Nous offrons...
-
Virtual Inbound Sales Agent-French Bilingual
4 weeks ago
Montréal, QC, Canada i24 Solutions de gestion d’appels Full timeWe do not offer a Monday to Friday schedules only, nor do we offer an evening schedule starting at 5 or 6 pm only. i24 Call Management Solutions answers the phones for our clients when they can't. We manage phone calls for businesses of all sizes across Canada. 24/7/365, including holidays. i24 is strictly inbound call management company. That means you...
-
Call Center Agent
2 weeks ago
Montréal, Canada Johnson Controls Full timeThe Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities...
-
Collections Agent
3 days ago
Montréal, Canada TAAG Corporation Full time**TAAG** is looking for a full-time Collections Agent to join the team. The Collections Agent will be required to perform but not limited to the following duties and undertake the following responsibilities in a professional manner: - Maintain the electronic and hard copy filing system; - Prepare loan documents; - Monitor accounts to identify outstanding...