Energy Customer Service Representative

3 weeks ago


Walkerton, Canada Midwest Co-operative Services Inc. Full time

**Midwest Co-op is currently accepting resumes for the position of ENERGY CUSTOMER SERVICE REPRESENTATIVE at our Walkerton location. Under direction of the Energy Operations Manager and the Customer Service Coordinator, the Energy Customer Service Representative is responsible for ensuring that all incoming customer inquiries are handled in a professional manner and on a timely basis. The incumbent is also responsible for maintaining excellent customer relations, including procedures to effectively handle customer queries, complaints, requests for information, service
- related matters, and the overall positive customer experience.**

**ESSENTIAL JOB FUNCTIONS**
- Ensures that all customer inquiries are handled by following customer handling protocol, in a timely fashion and to the satisfaction of both the customer and the Co-op by maintaining proper follow-up procedures.
- Acts as a liaison between the customer and the appropriate field personnel (including contractors), to satisfy customer queries, complaints and requests for information.
- Provides customers with information regarding current and upcoming services and programs, and administers marketing programs and promotions relating to customer service.
- Provide back-up to Accounting Clerk for processing truck reports, invoicing, receiving, and related system maintenance.
- Sells and administers fixed price contracts. This includes direct sale of contracts to customers, acquiring signatures electronically, and inputting into ESYS.
- May be responsible for inputting petroleum and propane costs on a daily basis, changing petroleum retail costs on a daily basis if required.
- Contacts customers with regard to billing, installation, service, tank usage or any other related customer service needs and inquiries.
- Takes orders and diligently enter them into ESYS.
- Understands and follows all Corporate, Legislative and Health & Safety and Environmental policies and procedures.

**WHY WORK FOR US**

Midwest Co-op believes that taking care of our employees is essential to our business. We are proud to offer our team competitive compensation and benefits programs including:

- Extended health coverage
- Dental and vision coverage
- Company matched pension plan
- Yearly uniform and boot allowance
- Employee discount
- Educational assistance program
- Profit Sharing
- Employee Referral Program
- We are committed to providing accommodation for persons with disabilities. Accommodation will be provided as part of our hiring process. If accommodation is required, applicants are requested to make their needs known in advance._

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Store discount
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

Application deadline: 2023-08-18



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