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Energy Customer Service Representative

4 months ago

Walkerton, Canada Midwest Co-operative Services Inc. Full time

**Midwest Co-op is currently accepting resumes for the position of ENERGY CUSTOMER SERVICE REPRESENTATIVE at our Walkerton location. Under direction of the Energy Operations Manager, the**
**Energy Customer Service Representative is responsible for ensuring that all incoming customer inquiries are handled in a professional manner and on a timely basis. The incumbent is also responsible for maintaining excellent customer relations, including procedures to effectively handle customer queries, complaints, requests for information, service-related matters, and the overall positive customer experience. This position is also responsible for backing up the Energy Accounting**
**Clerk.**

**ESSENTIAL JOB FUNCTIONS**
- Ensures that all customer inquiries are handled by following customer handling protocol, in a timely fashion and to the satisfaction of both the customer and the Co-op by maintaining proper follow-up procedures.
- Acts as a liaison between the customer and the appropriate field personnel (including contractors), to satisfy customer queries, complaints and requests for information.
- Provides customers with information regarding current and upcoming services and programs including Fixed Pricing, Equal Billing, and administers marketing programs and promotions relating to customer service.
- Uses asset transfer, set up sheets, and inter office communications to report customers gained/ lost on a monthly basis.
- Inputs petroleum costs on a daily basis, changes petroleum retail costs on a daily basis if required, inputs propane costs as price changes come in to effect.
- Responds to telephone calls from lawyer’s offices and customers for direction on final fills when properties are sold, and communicates information to sales team and Credit Department
- Takes orders and communicates to Dispatch Coordinator or Drivers.
- Provide back-up to other CSR’s and Accounting Clerks in regard to billing of bulk fuel transactions, inventory, tank files, regulations, and system configuration.
- Understands and follows all Corporate, Legislative and Health & Safety and Environmental policies and procedures.

**REQUIREMENTS**
- Ideally possesses 1-3 years customer service experience.
- Strong organizational skills and attention to detail.
- Sound word processing skills.
- Effective inter-personal communications skills.
- Ability to multi-task and maintain a positive, professional manner under all conditions.

**WHY WORK FOR US**

Midwest Co-op believes that taking care of our employees is essential to our business. We are proud to offer our team competitive compensation and benefits programs including:

- Extended health coverage
- Dental and vision coverage
- Company matched pension plan
- Yearly uniform and boot allowance
- Employee discount
- Educational assistance program
- Profit Sharing
- Employee Referral Program
- We are committed to providing accommodation for persons with disabilities. Accommodation will be provided as part of our hiring process. If accommodation is required, applicants are requested to make their needs known in advance._

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Store discount
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: One location

Application deadline: 2023-02-24