Clinic Clerk

**Position Summary**:
Wellington-Dufferin-Guelph Public Health is a community-centered agency dedicated to preventing disease, promoting the well-being of individuals, and protecting the health of the residents of Wellington County, Dufferin County, and the City of Guelph. Our team works to achieve this each and every day by offering evidence-based health information, programs, and services. Our vision is that everyone has the opportunity for health and well-being.

Joining our team will involve working with passionate people and performing meaningful work that will support a healthier community for over 290,000 area residents. We believe it’s important to promote health in our own workplace, because in order to be our best, we have to feel our best. At Wellington-Dufferin-Guelph Public Health our goal is to help maintain not only the physical, but the emotional, financial, and social health and well-being of our team. Our employees enjoy a competitive compensation package, professional training and development opportunities, and a healthy work-life balance.

This position will provide basic administrative support and support to divisional staff in all program areas across the Agency during clinics. This will include school immunization clinics, community and office clinics, seasonal influenza clinics, mass immunization clinics, and sexual health clinics, if required. This role will greet clients and is responsible to provide a positive first impression of the organization to clients and visitors at clinics.

The Clinic Clerk position is a public-facing customer service role in which the clerk will:

- Assist with set-up at the clinic site, including but not limited to nursing station set up, pre-vaccine wait area, post-vaccine wait area, and overall clinic set up.
- Provide excellent customer service to all clients and respond to inquiries.
- Greet, check in, and direct clients as they arrive at the clinic.
- Greet school principal, teachers, and administrative staff at school clinic sites.
- Assist the clinic lead with organization and flow of the clinic.
- Direct clients to the appropriate clinic staff member when needed.
- Bring students to and from classrooms and the clinic areas at school clinic sites.
- Help maintain a clean and welcoming environment.
- Provide basic administrative support, such as filing, photocopying, and sorting client charts.
- Prepare and distribute informational packages, such as school assessments and immunization reminders.
- Maintain on-site inventory of clinic supplies required by divisional staff, such as stocking clinic rooms, preparing and packing supplies for offsite clinics, printing materials for client services, packing and distributing needle exchange supplies, and packing vaccines.
- Notify the lead nurse or delegate about potential issues.

**Hours of Work**:

- School clinic hours vary and are Monday to Friday, 8:00 am to 4:30 pm.
- Office and Community clinics may also include evening or weekend work.
- Flexible working hours are required.
- Must be available to work a minimum of 2 shifts per week (8 hour shift).

**Position Effective**:
ASAP

**Requirements**:

- Secondary School Diploma.
- 1-year relevant work experience.
- Excellent customer service skills.
- Able to work as part of a team.
- Excellent interpersonal and verbal communication skills.
- Tact and discretion required.
- High degree of organizational skills.
- Able to multitask.
- Problem solving skills.
- Basic computer knowledge.
- Familiarity with medical terminology an asset.
- Friendly attitude.
- Enjoy working with people.

Note: This position requires standing for long periods of time.
**Closing Statement**:
If successful in the hiring process, it is important to understand that you would be an employee of a health care organization that strongly believes in the importance of immunizations as a necessary public health measure to control the spread of infectious diseases. This aligns with our organizational mission, vision, and values at the Agency, which focus on improving the health and well-being of our community. Employees are required to provide evidence of vaccination records of COVID-19, annual influenza, and adult immunization as part of their employment contract. Employees who are unable to be immunized due to a valid medical contraindication must have a Statement of Medical Exemption Form completed by their primary care provider.

We thank all applicants, however, only individuals selected for an interview will be contacted. WDG Public Health is an equal opportunity Agency. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, and will be used to determine eligibility. WDG Public Health is committed to providing accommodations during the recruitment process for people with disabilities. If you require accommodation(s), please advise Human Resources in advance and we will work with you to meet your needs.