Programs and Clinical Manager

4 weeks ago

North York, Canada North York Women's Shelter Full time

Job title: Programs and Clinical Manager

Reports to: Executive Director
Category: Three (3) Months Contract, Full time

Start Date: Immediately
Hours & Compensation: 35 hours/week, $$70,000/year prorated

OPSEU Bargaining Unit: No

About Us and Summary of the Role
Mission
North York Women's Shelter (NYWS) actively supports the rights of women and children to build lives free of violence by providing non-judgmental safe shelter, advocacy, and a range of programs & services including 24-hour crisis support.

Vision
Our vision is to create a community characterized by gender equality where women and their children feel empowered and safe, and all services are provided according the NYWS’s Trauma Informed Key Principles.

Purpose
The Programs and Clinical Manager is responsible for overseeing the Programs teams, ensuring effective program standards. Ensure that programs staff have adequate resources and supports to deliver programs to survivors of violence and their children from a feminist anti-racist, anti-oppression framework (ARAO).

Accountabilities and Responsibilities:

- Maintain program standards.
- Effectively support the day-to-day programs of the shelter in a manner reflecting the Mission, Vision,and Values of North York Women’s Shelter
- Ensure that programming staff are working to consistently support the operational aims of the shelter(manage “over-advocating” and consistent push-back)
- Monitor and oversee NYWS programming.
- Develop and monitor workplans with each program staff.
- Oversee and monitor program budget.
- Oversee program activities and delivery.
- Create conditions for accessible, low barrier programming.
- Work with consultants to create effective programs evaluation and monitoring tools and ensure they areconsistently adopted and employed throughout the shelter.
- Provide oversight and support to case-management.
- Co-facilitate weekly case management meetings along with OCS Manager
- Co-Facilitate clinical discussion meetings.
- Oversees completion of client satisfaction survey and other evaluation tools
- Accurately and fully report programming trends and needs to Director Shelter and Programs Services
- Oversee transitional plans for clients, communicating to the Management team in a timely wayemergent trend or needs
- Provide quarterly suggestions to the Management team on programming based on evolving client andcommunity need

Supervision
- Supervision of staff to facilitate high functioning teams and team building and development.
- Support the recruitment and trainings of departmental staff to reflect NYWS Mission, Vision, and Valuesas necessary
- Monitor teams training and development ensuring training plan/assigned trainings are followed through.
- Addressing staff needs, supports and training goals in a strengths-based, feminist, and ARAO framework.
- Meet monthly with staff to complete individualized supervision to address staff goals, areas ofimprovement and strengths recognized.
- Perform annual performance reviews with staff promoting self-reflective practice and a learning cultureat the shelter.
- Support individual staff development and accountability.
- Foster organizational accountability and remain alert for issues of enmeshment, countertransferenceand manage accordingly. If necessary, flag for Director of Programs and Services and/or as issue to be brought up in staff Clinical Supervision
- Build VAW-specific lens of programs team.

Management and Administration
- Demonstrate risk management skills, strong ability to prevent and manage crises from a feminist, ARAOstandpoint.
- Develop strong risk-management skills and evaluate the need for new policy or procedure based oninput from Management team and staff, make recommendations and develop policies accordingly
- Ensure adherence to Collective Agreement
- In collaboration with OCS Manager and Director of Programs and Services, track, develop, communicate,and train on shelter policies and procedures as needed.
- Attend management meetings.
- Along with OCS Manager, supporting staff and residents in identifying and running programs(International Women’s Day, Black Liberation Month, December 6, 16 Days of Activism etc. Variouscultural and religious festivities)
- Facilitate community education and presentation as needed.
- Works respectfully and maintains confidentially with clients, co-workers and the organization
- Attend and participate in additional team building, training, in-services, and community outreachprojects as required.
- Perform related duties as assigned by Manager.
- Must be flexible to work evenings and at least one day of the weekend as required

Key Performance Indicators

Continuous Improvement/Training (PD participation)
- Training and Capacity building Initiatives (Attain and Maintain necessary certifications/qualifications i.e.,Participate in minimum of 5 online learnings/Trainings Annually)
- Adhere to health and safety requirements (First Aid/CPR certificates must be always va

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