Operation Support Representative

2 months ago


Edmonton, Canada Westcan Advanced Communications Solutions Full time

Helix Group of Companies is a wireless communications company that first started in 1977 and assists both the private and public sectors with their telecommunication needs, including analogue, digital, and PPT systems that are designed, configured, and programmed to the client’s needs. We primarily work out of Alberta but have expanded into British Columbia with occasional work in Saskatchewan, the Territories, and Ontario. Continued mission for expansion is in progress.

**Key Responsibilities**:

- Review accuracy of the Sales Team and Accounts Receivable system to the client Purchase Order.
- Collect all relevant information from sales quotes to generate orders, and invoices.
- Double-check the quantities and units sold against the quantities and units in Inventory or amounts waiting to be received.
- Organize and work alongside different departments is crucial for ensuring the coordination of tasks are completed efficiently to finalize Sales Orders.
- Generate department reporting.
- Assist with processing data from our various internal systems, Accounting System, and Ticket System
- Follow up on stale orders.
- Compare product estimated time of arrival to sales reports.
- Provide support to Project initiative.
- Assist with all other duties as required.

**Required Experience and Education**:

- Intermediate understanding of Microsoft Office programs.
- Understanding of Inventory, Purchasing, Shipping and Receiving.
- Previous experience in Accounts Receivable is considered an asset.
- Experience in telecommunications is an asset.

**Required Skills**:

- Strong communication skills.
- Strong problem-solving skills.
- Detailed Orientated
- Reliable and dependable

**What do we have to offer?**
- Compensation will be based on a combination of experience and education.
- Participation in the Family Extended Health Benefits program, Employee Assistance Package offered and RRSP matching.
- Monday to Friday 8:00 am - 4:30pm.
- Continued training and development opportunities are encouraged and supported.

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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