Night Auditor

3 days ago

Thunder Bay, Canada Valhalla Hotel & Conference Centre Full time

**About Valhalla & SHG**

The Valhalla Hotel & Conference Centre is the largest and most unique full-service hotel in Northwestern Ontario. The Valhalla Hotel & Conference Centre is Thunder Bay’s premier hotel and conference destination, newly renovated and operated by Silver Hotel Group (SHG). SHG is a family-owned Canadian hotel management company, whose portfolio includes internationally branded full and select service hotels as well as independent and boutique hotels.

**What We Offer?**
- Exciting opportunities for career development and growth
- Work with like-minded team members who are passionate and keep things fun, every day
- Benefits including; Extended Health Care, Dental and Vision Care
- Retirement Saving -RRSP/RDSP and pension programs
- Exceptional You - Team Member Peer Recognition Program
- Annual Team Member Wellness Credit
- Team Member Travel Program - discounted rates at SHG hotels in Canada
- Flexible hours of work
- On site parking
- Be part of Silver Hotel Group’s culture of respect, appreciation, and fun
- Work in a fast-paced environment in an ever-evolving industry - it’s the place to be

**What this Job Entails**:
Night Auditors provide an end of day audit of daily financial transactions while maintaining a safe and secure presence overnight at the hotel. Night Auditors are often the first point of contact for our guests and will have a direct impact on the overall experience of our hotel guests. The Night Auditor will perform all Front Office duties, including the night audit process, during the overnight shift.
- Greet and welcome guests to the hotel
- Manage and administer all phases of the night audit and income audit process, ensure that all daily transactions are reconciled, revenues are balanced and accounts are settled as per hotel procedure
- Check in guests, enter information in the property management system, confirm of guest information and preferences, coding electronic keys, promoting hotel services and amenities
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions, hotel services, etc. and communicate to guests accordingly.
- Resolve any guest concerns during the overnight shift and communicate accordingly
- Provide a seamless and exceptional check-in and check-out experience for all guests, specifically late arrivals and early departures;
- Duties include registering arriving guests, assigning rooms, processing group arrivals and departures, taking, canceling and changing room reservations, processing telephone calls and checking out departing guests
- Ensure services are correctly accounted for, processing credit and debit card payments etc.
- Accurately manage all cash handling procedures;
- Ensure guest security by proper handling of guest room keys and personal information;
- Act as a key respondent to all emergency situations during the overnight shift;
- Required to drive the Hotel shuttle to/from the airport, as needed;
- Provide information on hotel facilities and services, general information about points of interest in the area and services available in the community
- Secure guests' valuables, process wake-up calls, store and retrieve luggage, investigate and resolve complaints and claims.
- Follow all health and safety regulations and report hazards
- Focus on creating exceptional experiences for our guests
- Perform any other duties as assigned by the Manager.
- Passionate energetic personality with a team focused attitude
- Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun
- 1-2 years experience working as a hotel Night Auditor or Guest Service Agent is strongly preferred
- Diploma or degree in hospitality or business management is an asset
- Experience with property management software an asset
- Passionate about delivering experiences that exceed guest expectations
- Computer use and cashiering skills required
- Analytical skills to prepare reports and to solve routine accounting problems.
- Strong knowledge of Property Management Systems is a definite asset
- Excellent communication skills, written and verbal
- Must be detail oriented with the ability to prioritize, organize and multi-task
- Proven time management skills and ability to work under pressure.
- Moderate level of physical effort (can include activities such as periodic lifting up to 40 lbs.)
- Moderate level of mental effort.
- Standing and/or walking for prolonged periods
- **Class ‘G” Driver’s license required**:

- Must be available to work overnight shifts; with regularly scheduled weekends and holidays.
- Must be legally authorized to work in Canada.

**Help us build something exceptional**
- We have implemented a COVID-19 Vaccine Policy which states that successful applicants are required to provide proof of full vaccination or proof of a documented exemption as part of the hiring process._
- The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations u

  • Night Auditor

    4 months ago

    Thunder Bay, Canada The Court House Hotel Full time

    *Overview* We are seeking a dedicated Night Auditor to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the night hours. *Duties* - Perform front desk duties including check-in, check-out, and assisting guests with inquiries - Handle phone calls and reservations - Conduct...

  • Night Auditor

    5 days ago

    Thunder Bay, Canada Comfort Inn Thunder Bay Full time

    **THE OPPORTUNITY**: NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A...

  • Night Auditor

    3 weeks ago

    Thunder Bay, Canada Best Western, Thunder Bay Crossroads Full time

    **Job Overview** **Responsibilities** - Perform nightly audits of financial transactions and ensure accuracy in billing. - Handle check-ins and check-outs for guests during the night shift. - Provide excellent customer service by addressing guest inquiries and resolving issues promptly. - Maintain the front desk area, ensuring it is clean and organized. -...

  • Night Auditor

    6 months ago

    North Bay, Canada Best Western North Bay Full time

    A Night Auditor, or Hotel Night Auditor, is the first point of contact in late-night hotels. Their duties include acting as a Front Desk Agent, balancing accounts from shifts and assisting hotel guests with requests. - Auditing, balancing, and verifying daily revenue documentation - Managing the hotel’s inventory of reservations, room assignments, and...

  • Night Auditor

    6 days ago

    North Bay, Canada Holiday Inn Express & Suites North Bay Full time

    **THE OPPORTUNITY**: NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A...

  • Night Auditor/front Desk Agent

    7 months ago

    Thunder Bay, Canada Comfort Inn Thunder Bay - InnVest Hotels Full time

    NIGHT AUDITOR REPORTS TO GENERAL MANAGER THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone...

  • Night Auditor/front Desk Agent

    4 days ago

    Thunder Bay, Canada Comfort Inn Thunder Bay - InnVest Hotels Full time

    NIGHT AUDITOR REPORTS TO GENERAL MANAGER THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone...

  • Night Auditor

    7 months ago

    North Bay, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    **THE OPPORTUNITY**: NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A...

  • Days Inn

    2 days ago

    Thunder Bay, Canada Days Inn Thunder Bay Full time

    **Introduction** The **Days Inn & Suites by Wyndham Thunder Bay** is currently recruiting for a Night Auditor. As a member of the Front Desk Department Night Auditors are focused on providing exceptional service and providing an end of day audit of daily transactions while maintaining a safe and secure presence overnight at the hotel. Night Auditors are...

  • Night Auditor Valhalla Hotel

    6 days ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Night Auditor** We are currently hiring a **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Guest Service Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are passionate about...

  • Night Auditor/front Desk Agent

    3 days ago

    Thunder Bay, Canada Best Western Plus Nor'Wester Hotel & Conference Centre Full time

    We are currently looking for a Full Time Night Auditor / Guest Services Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Guest Services Agent responsibilities include running of all audit reports, registering guests, shuttling guests, keeping the lobby area, preparing the coffee table for early...

  • Night Auditor Days Inn

    7 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Night Auditor** We are currently hiring a **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are passionate about their...

  • Night Auditor/front Desk Agent

    23 hours ago

    Thunder Bay, Canada Best Western Plus Nor'Wester Hotel & Conference Centre Full time

    We are currently looking for a Part Time Night Auditor / Guest Services Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This Part Time may lead to full time. Hotel Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and...

  • Night Auditor

    7 months ago

    Thunder Bay, Canada Best Western Thunder Bay Crossroads Full time

    Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout as well as balancing credit...

  • Night Auditor

    7 months ago

    Thunder Bay, Canada Delta Hotels by Marriott Thunder Bay Full time

    Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether...

  • Hotel Night Auditor

    5 days ago

    Thunder Bay, Canada Best Western Plus Norwester Hotel & Conference Centre Full time

    Work Term: Permanent - Work Language: English - Hours: 37.5 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years - **Work setting**: - Urban area - Hotel, motel, resort - Resort - ** Tasks**: - Register arriving guests and assign rooms - Resolve complaints and claims - Process group...

  • Guest Service Representative/night Auditor

    6 days ago

    North Bay, Canada Holiday Inn Express & Suites North Bay Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture...

  • Front Desk/night Auditor

    6 months ago

    Thunder Bay, Canada Superior Shores Hotel BW Signature Collection By Best Western Full time

    * Answering reservation calls and inquiries regarding the hotel - Issues correct keys to registered guests - Other responsibilities as assigned - Knowledge of Visual Matrix - preferred - Customer service skill - must 1 year(s) experience - Shifts will include evenings, weekends, overnight, and holidays. This position is full-time or part-time, contract with...

  • Night Auditor/guest Service Agent

    4 months ago

    North Bay, Canada Homewood Suites by Hilton, North Bay Full time

    **MUST RESIDE IN NORTH BAY** **PRIMARY SHIFT IS 11PM-7AM SATURDAYS AND SUNDAYS, however** **MUST BE AVAILABLE TO TRAIN AND WORK ALL OTHER SHIFTS 7AM-3PM AND 3PM-11PM AS NEEDED** **Overview** We are seeking a Night Auditor/Guest Service Agent to join our team and provide exceptional customer service to our guests. If you have a passion for hospitality and...

  • Night Auditor

    7 months ago

    Thunder Bay, Canada Marriott International, Inc Full time

    **Job Number** 23095904 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....