Account Manager

3 weeks ago

Toronto, Canada Wise Publishing Full time

**About The Role**

Wise Publishing is a digital publisher of personal finance advice and information aimed at helping people in the U.S. and Canada make sense of finance. We're a group of talented, passionate people who believe that consumers deserve the best possible information to help them make smart choices.

Wise Publishing is looking for a talented and motivated Account Manager. In this role, you will report to the Vice President of Revenue Operations and collaborate closely with the Senior Account Manager. Your role will assist in all aspects of client management including; customer relationship management, resolving client issues, pulling and analyzing reports and relaying relevant information to the editorial and marketing departments. As an Account Manager, you’ll work to surface partner opportunities that fuel our revenue growth strategies across all verticals, with a particular focus on personal finance and money management. As the primary point of contact across digital performance, brand, and agency clients, you will help to grow revenue MoM/YoY across multiple Wise Publishing, Inc. brands and verticals. If you thrive on creating quality relationships that last and if you have a passion for driving a business forward through consistent revenue growth then this is the right role for you

**Responsibilities**
- Maximizing profitability and scale for Wise Publishing, Inc. and clients through a deep understanding of clients business, goals, and how Wise Publishing, Inc. solutions can achieve desired results
- Maintaining Wise Publishing’s CRM
- Attending conferences, meetings and industry events as needed representing Wise Publishing, Inc
- Reaching out to clients on behalf of other departments at Wise Publishing to resolve issues with client reporting, contracts and billing
- Onboarding new clients
- Daily contact with clients to maximize revenue growth and ensure clear digital strategies are set
- Creating scalable advertiser service delivery processes that set, meet, and exceed efficiency metrics
- Building strong relationships with key partners, developing and strategizing new business initiatives that will drive value for both sides
- Decreasing time to go live by providing a seamless client onboarding experience, utilizing your close internal relationships with performance, product, and sales teams
- Optimize processes to ensure repeatability and efficiency, ultimately driving ROI
- Consistently analyzing data to ensure client success and proactively changing strategy based on findings
- Providing regular reporting to clients, internal teams, and leadership as frequently as daily, weekly, and monthly intervals

**Qualifications**
- Industry experience and knowledge with personal finance affiliates preferred
- Excellent organizational, interpersonal and project management skills
- Experience managing CRM platforms (such as Salesforce)
- Previous success building long term strategic partnerships
- Expertise in maximizing client spend and revenue by creating strategies based on data that achieve client goals and objectives
- Experience owning monthly billing reconciliation with reporting and clients, handling any chargeback or outstanding payment issues
- Knowledge of Affiliate Networks or Performance Marketing and familiarity with postback tracking platforms
- University or college degree in business administration, marketing or a related field of study is considered an asset
- Advanced Excel capabilities: formatting, formulas, customizing reports, etc.

Wise Publishing is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental handicap or financial ability.

**Perks of Working at Wise Publishing**:
1.

Health & Lifestyle Benefits

Spending card for expansive health coverage, wellness program plus hybrid work environment allowing for flexibility.

2.

Team Outings & Events

Quarterly outings (sporting events, parks, lakes, museums, tours, etc) fostering fun, teamwork, industry insights and creativity.

3.

Learning & Development

Leadership foundations, self-awareness development programs, plus education funding and Lunch & Learn events.

4.

Office Extras

Snacks, espresso bar and catered lunches; outdoor patio, and plenty of lunch options a short walk away.

5.

Casual, Collaborative Office

Casual dress, inviting sofas, small group chat areas, a roomy board room — all in a bright environment.

6.

Work-Life Balance

Flexible work schedules and higher than average personal time off.

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