Technical Trainer

4 weeks ago

Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

University Advancement (UA) promotes McGill to its global community and to the public, engaging alumni, volunteers and friends of the University, and building on McGill’s record of fundraising success in support of University priorities.

By joining UA, you can be part of a dynamic, exciting and growing team of professionals that is making an extraordinary impact on the world by advancing the philanthropic and engagement ambitions of McGill University.

To find out more about UA, please visit us at


Position Summary:
Reporting to the Director of Advancement Information Management, the Technical Trainer is primarily responsible for the development and delivery of technical training for University Advancement (UA) staff, in order to support the competency of new and existing users with UA’s solutions. Working in conjunction with the UA community and other key stakeholders across the University as required, assesses and identifies technical training needs, recommends solutions and develops training programs. Spends a substantial portion of time delivering IT training via workshops, individual training, and other channels. Performs access management functions to ensure rigour and compliance with UA systems and business needs, along with troubleshooting and support for systems under training purview.

Primary Responsibilities:- Participate in establishing the requirements and design criteria to meet training needs.- Design and develop training materials in a variety of formats, including computer-based, web-based and mobile training, as well as virtual and in-person classrooms. Blend traditional learning approaches with existing and new technologies to create and deliver top-quality learning programs.- Write user documentation and related material. Develop and maintain knowledge base to reinforce training concepts and ensure optimized use of technological platforms- Regularly facilitate IT training workshops and individual training sessions for members of the UA community.- Promote, schedule and perform administrative functions pertaining to training. Grant access to courses and systems and monitor compliance with course completion.- Continually enhance the online and classroom learning experience; analyze user evaluations and feedback in order to offer timely improvements to training content and delivery.- Assist with administration of security, privacy and compliance training for UA, including access management. Elevate concerns regarding training compliance and make recommendations regarding next steps for individual data access rights according to internal policies and procedures.- Provide second tier IT functional and technical support for systems under training purview.

Skills & Expertise:
- Bachelor’s Degree in a related/relevant field (e.g., information management) preferred.- Proven experience leading training sessions and developing curriculum (in person and e-course development).- High-level of ease with information technology. Familiarity with data management and reporting is an asset. Working knowledge of an LMS environment; familiarity with Collaboration tools and Content management systems,; Computing Safety, etc.- Ability to update and deliver professional materials using a range of standard desktop software packages; Adobe creative tools (PhotoShop, Captivate,), MS-Office suite, digital audio recording (Audacity, Audition, other).- Ability to use software and recommend instructional strategies inside and outside the classroom. Familiarity with programming languages an asset; (HTML5, PHP/MySQL).- Ability to develop training strategies, estimate, plan and develop training content creation and delivery.- Ability to create assessments, assess and analyse user feedback and evaluation results in order to elevate IT training standards and contribute to both your own and the team’s growth.- Demonstrated high level of agility, including being flexible and open to changing circumstances and being able to learn to work with different systems/databases.- Excellent presentation and communication skills with the ability to transmit information in a clear, concise, and engaging manner to all levels of staff.- Client-focused, with excellent interpersonal skills.- Proven ability to work autonomously and as part of a team. Must be results-driven. Ability to work in a fast-paced environment and carry-on multiple projects within the same timeframe.- Strong problem solving, priority setting and organizational skills. High-level of attention to detail.- Demonstrated ability to work in a PC environment, including and advanced knowledge of Microsoft Word, Excel, and PowerPoint.- Experience with website design is an asset.- Presence on-site required.- English and French, spoken and written. Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally an

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