Bilingual - Customer Service Specialist

4 weeks ago

Markham, Canada Teleflex Full time

**Date**:Nov 12, 2024

**Location**: Markham, ON, CA

**Company**:Teleflex

**Expected Travel**: None

**Requisition ID**: 11346

**About Teleflex Incorporated**

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow, Barrigel, Deknatel, QuikClot, LMA, Pilling, Rüsch, UroLift and Weck - trusted brands united by a common sense of purpose.

**Global Functions** **-** The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

**Position Summary**
- Provide excellent customer service as it relates to all areas of the customer experience in a contact center environment with emphasis on our French-Canadian customer base.**Principal Responsibilities**
- Field and respond to all types of customer inquiries including order placement; order status and tracking; general product questions; inventory availability; product pricing; returns; credits, account status; new account creation, etc.
- Interface with key departments within the organization and specialized teams within Customer Service.
- Proactively identify opportunities for synergies with other departments.
- Maintain a supportive relationship with our Sales organizations.
- Accurately handle complex processes.
- Provide feedback regarding potential process improvement ideas.
- Maintain service excellence by adhering to the Quality Assurance program guidelines while also meeting efficiency and productivity goals.
- Follow and exhibit our corporate ethics standards and core values.

**Education / Experience Requirements**
- High School diploma or equivelent required. College degree - or college courses in a business related field - preferred.
- 2 years customer service and/or data/order entry experience required.
- 1+ year(s) of contact center experience also required.

**Specialized Skills / Other Requirements**
- Must be fluent in English and French languages, in both verbal and written forms of communication.
- Knowledge of medical manufacturing and/or distribution preferred.
- SAP and Salesforce experience and knowledge preferred.
- Highly customer focused.
- Excellent oral and written communication skills.
- Exceptional detail orientation and time management skills.
- Proficiency in Microsoft Windows, especially MS Word and Excel.
- Ability to interact effectively with individuals at all levels in the organization.
- Ability to collaborate and work well with others.
- Strong organizational, analytical & problem-solving skills required.
- Ability to successfully multi-task in a face-paced environment.
- Ability to professionally manage and turn-around difficult customers.

LI-DNI- At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front._
- Teleflex, the Teleflex logo, Arrow, Barrigel, Deknatel, QuikClot, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries._
- © 2024 Teleflex Incorporated. All rights reserved._

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