Pro Shop Representative

2 weeks ago


Port Colborne, Canada Port Colborne Country Club Full time

Pro Shop Representative - Sales, Repair & Care

**Duties**:

- Greeting and directing members & guests on their arrival as well as exit from the club
- Manage Club Storage, Tee Sheet & Event Preparation with sales in mind
- Providing accurate information (e.g. Retail features, pricing and after-round services)
- Answering customers’ questions about specific products/services

Definition:
We are looking for a Pro shop Representative to provide excellent customer service to meet sales quotas and member needs for our club.

Ultimately, you will ensure that customers receive a proper reception and leave satisfied while you contribute to the shop's profitability.

**Responsibilities**:

- Greet and direct member & guests
- Provide accurate information (e.g. product features, pricing and after-round services)
- Answer members’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products of the Pro Shop and Food & Beverage Departments
- Ensure Member Club Storage is organized at all times
- Member Club Repair, Maintenance & Accessment
- Coordinate with the golf management team to provide excellent customer service (especially during peak times)
- Inform customers about opportunities and special offers
- Provide customer feedback to the Director of Golf
- Stay up-to-date with new products/services

**Requirements**:

- Proven work experience as a Retail Sales Representative, Sales Associate or similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Track record of achieving sales quotas
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- High school diploma or enrolled BSc in Marketing or related field is a plus

**Job Types**: Full-time, Seasonal
Contract length: 7 months

**Salary**: From $18.00 per hour

**Benefits**:

- On-site parking

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Shift:

- 8 hour shift

Work setting:

- Apparel store

Ability to commute/relocate:

- Port Colborne, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: One location

Application deadline: 2023-03-31



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