Technical Trainer

4 weeks ago

Brampton, Canada Canadian Mental Health Association- Peel Branch Full time

**Why join CMHA Peel Dufferin?**

**Support your community. Advance your career. Fulfill your purpose.**

Joining the Canadian Mental Health Association - Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the **Canadian Non-Profit Employer of Choice Award **for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve - and the people we help.

**What We Offer**

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone - including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals - from developing a career growth plan to participating in training sessions.
- In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:_
- 2 weeks accrued vacation + 1 flexible day each year
- Up to 18 sick days accrued per year
- HOOPP Pension Plan enrollment
- Ongoing professional development plus $250 (pro-rated) annual funding for continuing education and certifications
- $250 (pro-rated) annual allowance to invest in achieving your personal wellness goals
- Mileage reimbursement for work-related travel

**We are looking for a Technical Trainer to join our team**

Reporting to the Director, Clinical Support Services, the Technical Trainer is responsible for ensuring that employees possess the necessary skills and knowledge to effectively use the agency’s products and systems. This role involves evaluating internal training needs, delivering tailored training programs, and providing ongoing support to address knowledge gaps, particularly during new product rollouts or updates.

The Technical Trainer plays a key role in enhancing employee productivity, and satisfaction by ensuring that product knowledge is effectively communicated and applied across the agency

**Status**: Contract full-time until March 2025, 37.5 hours per week
**Location**: This position is based out of our 601-7700 Hurontario St. office. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs.

**What You Will Do**:

- Collaborate with program managers and key stakeholders to identify training needs related to new product introductions, product updates, and gaps in employee product knowledge.
- Collaborate with department managers and key stakeholders to identify training needs related to new product introductions, product updates, and gaps in employee product knowledge.
- Design and develop engaging training materials, including presentations, manuals, job aids, e-learning modules, and assessments tailored to the agency’s products and services.
- Update training resources regularly to reflect the latest product features, functionalities, and industry best practices.
- Facilitate in-person or virtual training sessions to educate employees on new products, updates, and key knowledge areas.
- Assess the effectiveness of training programs through pre
- and post-training evaluations, employee feedback, and performance metrics.
- Prepare reports on training outcomes, participation rates, and ROI to inform continuous improvement.
- Collaborate with People & Culture and Education teams to align technical training programs with overall agency goals and initiatives.
- This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities._

**What You Need to Join Our Team**:

- Post-secondary education in Human Resources, Business, Instructional Design or a related field
- Technical background or certifications in relevant areas (e.g. IT or specific product knowledge) is a plus.
- At least 3 years of experience in a training, instructional design or technical training role.
- Experience in conducting training needs assessments and creating learning materials tailored to various learning styles.
- Strong understanding of adult learning principles and instructional design methodologies.
- Familiarity with training tools and technologies, including e-learning platforms, video conferencing software, and presentation tools.
- Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
- Openness to operate f

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