Customer Service Representative

6 months ago

Winnipeg, Canada Franklin Electric, Water Treatment Full time

Responsible for communicating pro-actively and on a regular basis to ensure the customers’ needs are met as well as assisting customers in order management. Assist in other customer experience functions as needed to complete the full cycle of customer requirements.

**Key Responsibilities**
- Provide relevant and relational order information; new products, product accessories, slow moving products, and substitutions for revenue growth; product specifications, programs, training, and pricing and delivery information.
- Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments.
- Organize workflow to meet customer timeframes.
- Keep records of customer interactions and transactions according to the Company’s Retention Policy.
- Communicate and coordinate efforts with internal departments as required to meet customer perceived expectations.
- Utilize the Company’s relationship management toolset to facilitate and support the customers’ business requirements and their customer needs.
- Process and reconcile customer accounting transactions.
- Using all applicable platforms, manage customer activities, including systemic transaction processing, as required.
- Perform other related duties as required or assigned.

**Skills, Knowledge & Experience**
- Effectively communicates information and responds to questions in person-to-person and small group situations with internal and external customers.
- Maintains confidentiality and uses discretion with business information.
- Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
- Deals with problems involving several known variables in situations of routine nature.
- Plans the time, method, manner, and/or performance sequence of own work.
- Completes some moderately repetitive tasks.
- High-level attention to detail, high level accuracy; reliable results
- Effective Communication skills, written & verbal; internal & external
- Demonstrate ability to employ new ideas, concepts and methods
- Team player, professional in all aspects
- Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.).

**Education and Experience**
- Equivalent of four years of high school (required).
- One to three years of relevant experience or training in customer service or a related field (preferred).

**Computer Skills** **Intermediate**:10-key.
**Basic**:Alphanumeric data entry; word processing/ typing. **Certificates and Licenses**
- Prefer individual with WQA certification or willing to become certified.

**Job Types**: Full-time, Permanent

Pay: $15.30-$28.62 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Service Dispatch Representative/dispatch

    6 months ago

    Winnipeg, Canada ProWide Parcel Service Full time

    We are a local small business in a fast paced industry seeking a Customer Service Representative. In this position, you will be the main contact for customers on various requests in a timely manner and working with our operations team to ensure daily targets are met and exceeded in an efficient manner. This position requires a high level of organization,...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service...

  • Customer Service Representative

    4 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Collision and Glass has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional...

  • Customer Service Representative

    3 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada T&T Soils LTD Full time

    Job Overview: T&T Soils LTD is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. **Responsibilities**: - Assist...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada Crown Auto Group Full time

    Senior Customer Service Representative Crown Autobody and Glass - 1717 Waverly Street Job type: Full Time We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level, while...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada crownautogroup Full time

    Senior Customer Service Representative Crown Autobody and Glass - 1717 Waverly Street **Job type**: Full Time We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada's Best Managed Companies and one of Aon Hewitt's Best Employers Platinum level, while providing...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada Congebec Inc Full time

    **Customer Service Representative** Congebec is a Canadian based supplier of multi-temperature storage, distribution and value-added services supporting the food, retail and CPG industry. Committed to food safety, Congebec is a leader in the Canadian marketplace and is ranked 15th in North America. With more than 500 employees and 45 years’ experience,...

  • Customer Service Representative

    7 months ago

    Winnipeg, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: POSITION TITLE: Customer Service Representative REPORTS TO: Branch Manager DEPARTMENT: Milwaukee Product Service BAND LEVEL: L1 About TTI Canada & Milwaukee TTI is a world-class leader in design, manufacturing, and marketing of power tools,...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada KPI Connect Ltd. Full time

    **TITLE**:ABC Supply** **Customer Service Representative** **LOCATION**:330 - 70 Arthur Street, Winnipeg, MB** **DATE AVAILABLE**:As soon as possible** **CAMPAIGN HOURS**:Monday - Friday 8:00am - 7:00pm CST (As Needed)** **JOB DESCRIPTION**: Customer Service Representatives on ABC Supply will conduct Customer Satisfaction Surveys on behalf of ABC Supply...

  • Customer Service/sales Representative

    6 months ago

    Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service/Sales Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada Mr. Rooter Full time

    If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you! You may have never thought about customer service as a career, but it’s a job that pays extremely well! Plumbing is very important service work that’s always needed, even in times of economic uncertainty. As a customer...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Eastern Collision Centre** **Winnipeg, Manitoba, On-Site** **Schedule: Monday to Friday, 8 am - 5 pm** **Eastern Collision Centre** is looking for a **Customer Service Representative** located in **Winnipeg, Manitoba**. We are a growing team with opportunities for career advancement. **What We Offer**: -...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Eastern Collision Centre** **Winnipeg, Manitoba, On-Site** **Schedule: Monday to Friday, 8 am - 5 pm** **Eastern Collision Centre** is looking for a **Customer Service Representative** located in **Winnipeg, Manitoba**. We are a growing team with opportunities for career advancement. **What We Offer**: -...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada VPC Group Inc Full time

    As industry leaders, VPC Group is Canada’s largest foam and fiber manufacturer. We have been a premier supplier to Canadian and US manufacturers for over 61 years. With an unmatched footprint from coast-to-coast, we provide world class products and service to partners throughout North America. VPC Group Inc., has an opportunity for a permanent part-time...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada Carrera Customs Full time

    **Position**: Customer Service Representative **Location**: Carrera Customs, 155 McPhillips St **Employment Type**: Full-Time and Part Time Available. Seasonal and Permanent **Job Summary** Carrera Customs is looking for a personable and motivated Customer Service Representative to join our team. As a key point of contact for our customers, you’ll ensure...