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Front Desk Clerk, Hotel

2 months ago

Hope, Canada Canadas Best Value Inn Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- or equivalent experience
- ** Work setting**:

- Hotel, motel, resort
- ** Tasks**:

- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Provide customer service
- ** Work conditions and physical capabilities**:

- Attention to detail
- Work under pressure
- ** Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Reliability
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week