Night Audit

6 days ago


Port Hope, Canada Waraich Group Full time

Duties include guest check in/out, pleasant and courteous guest service, taking reservations, phone answering, transaction accuracy, maintaining cleanliness and assisting in all other departments.
- Resolve guest complaints or conflict situations
- Book and record accurately all hotel room reservations or inquiries
- Ensure all incoming calls are answered in a professional manner and according to hotel policies
- Make, confirm, change and cancel reservations
- Use up-selling techniques to increase reservations revenue
- Ensure that check in/checkout standards are being met
- Assist guests in accessing hotel facilities and services as well as services available in the community.
- Go through Night Audit process to close out day and start new day

**Qualifications**:

- Professional presentation
- Excellent communication skills
- 100% punctual, dependable and ready to advance and learn
- Excellent problem-solving skills and the ability to work well under pressure and stressful situations
- Exceptional multitasking skills and ability to be empathetic to guest needs

Hours: 11 pm to 7 am

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $15.50 per hour

Additional pay:

- Tips

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekend availability

Ability to commute/relocate:

- Port Hope, ON L1A2G3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)



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