Sample Reception

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you

Here are our Core Values:
Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

**Job Title: Sample Reception**

**Reports to: Laboratory Manager**

**Department: Food Residue**

**Basic Purpose**:
Inputting sample information into computer database efficiently and accurately (data entry comprises 80% of this role) and accurate inspection of samples.

**Key Accountability/Responsibilities**:

- Follow Standard Operating Procedures (SOP’s) and Work Instructions (WI’s) when conducting all aspects of work
- Ensure all client orders are entered in a timely and accurate manner according to the COC; process necessary paperwork and notify project management as required
- Ensure appropriate test code and parameters are entered for every job, either by using a quote, profile or master test code list
- Ensure accuracy of information for all in-house projects (including, but not limited to test codes, project references)
- Ensure departmental workflow is followed and priority tasks are met and completed in required timeframe
- Proactively ensure overall satisfaction of client base including communication to project management / supervisor as appropriate
- Investigate and resolve outstanding issues/jobs through departmental collaboration
- Work closely with customer service staff to grow Bureau Veritas’s regional market share with existing and new clients
- Use innovative and proactive methods to ensure core performance standards and business goals as measured by scorecards, coaching sessions and key performance indicators are achieved
- Streamline departmental processes and procedures, ensure consistency and maximize efficiencies, while maintaining a focus on quality, innovation, and continuous improvement
- Attend regular team meetings to share Corporate and Departmental information, and to communicate and share ideas
- Ensure "Good Housekeeping" standards are met or exceeded
- Adhere to Bureau Veritas Code of Ethics Policy
- Support and comply with all Bureau Veritas policies, Quality System and Health & Safety program
- Participate, when requested in lab and health and safety meetings
- Participate, when requested in internal and external audits
- Keep work area clean, neat and organized
- Provide general lab support
- Maintain training records and relevant qualifications
- All other responsibilities as assigned

**Skills and Knowledge**:

- Post-secondary education, sciences preferred
- 2 years of experience in a Sample Entry or related role within the laboratory
- Excellent organizational, leadership, communication skills (both written and verbal), and detail oriented
- Energetic personality that can work independently and as part of a team
- Work well under pressure in a multi-tasking fast-paced environment
- Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
- Committed to working in a team environment demonstrating a positive approach
- Demonstrates refined problem solving, decision making and conflict resolution skills along with ownership for all inquiries from internal/external customers
- Computer literate (Microsoft Word, Excel, PowerPoint, Outlook, Acrobat Reader)
- Keyboarding skills: minimum 60 wpm with an accuracy level of 95% or higher
- The job incumbent must be available for shift work, working on weekends and overtime

**Working Conditions**:

- High level of work production in fast paced lab environment
- May require flexible workings hours, overtime and shift work
- May involve long periods of standing
- Hazardous materials are handled using established safety procedures and appropriate PPE
- Lifting and carrying over 40lbs

**Benefits**:

- Health & Dental Coverage
- Life Insurance
- STD & LTD Coverage
- Company RRSP match
- Employee Assistant Program (EAP)
- Professional Development