Application Support Analyst

2 weeks ago

Airdrie, Canada City of Airdrie Full time

**Company Biography1**:
As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation.
At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where we welcome aspiring, driven and creative individuals to help us accomplish our business and community goals. We are supportive of one another, and we have fun while we serve our community. We are passionate about improving the lives of our residents through care and respect; that is the foundation of our organization. At the City of Airdrie, we learn, grow and accomplish great things together.
If you have a passion for building a better community and are ready to join the excitement, we’d love to hear from you

**The Opportunity**:

- Build strong client relationships to understand business needs and how to leverage technology to meet those needs
- Analyze and document current state, future state and ideal state and deliver presentations to leadership teams within the City

**You Bring**:

- Bachelor’s degree in Information Technology or a related field is required
- ITIL v3/4 or PROSCI Change Management certifications would be an asset
- 5 to 7 years of experience in the following:

- Experience analyzing business needs
- 2 to 4 years working with MS SQL and SSRS
- Working knowledge of Crystal Reports would be considered an asset
- Working knowledge of Microsoft PowerBI would be considered an asset
- Keen interest in technology and developing skillsets to support additional Enterprise Applications
- Passion for technology, people and process
- Strong analytical and troubleshooting skills
- The ability to lead a conversation and host an effective meeting
- Coach and mentor other team members
- Must be a self-starter with the ability to work independently and in a collaborative team environment
- Strong communication and interpersonal skills
- Ability to establish effective, collaborative working relationships and an ability to build trust with staff across all levels of the organization
- Ability to adapt well in an ever-changing environment
- Strong verbal and written presentation skills
- Ability to see the big picture and broader implications of issues/solutions

**We Offer**:
Along with a competitive compensation program and City paid health and dental premiums, this position also includes:

- Excellent health, dental, paramedical, and benefits plan
- First-in-class pension plan
- Career development and tuition reimbursement
- Employee discounts, annual adult Genesis Place pass, social events, and health & wellness initiatives

Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and appreciated for their efforts and our overall benefits package reflects that.

**Additional Information**:
This full time position (37.5 hours per week) includes a comprehensive benefits and pension package.

Please provide a cover letter as a means of introducing yourself and your interest in this role.

Interviews may commence prior to the posting close date.

**Next Steps**:
Interviewing and hiring may commence prior to the posted closing date.

**Company Biography2**:
Thank you for your interest in the City of Airdrie.

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