Av Technician

1 month ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

Non Union Technicians and Research Assistants

Job Profile

Non Union Salaried - Research Assistant /Technician 4

Job Title

AV Technician

Department

UBC IT | Audio Visual Support | Audio Visual Help Desk

Compensation Range

$4,558.75 - $5,354.67 CAD Monthly

Posting End Date

August 19, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Sept 5, 2024

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Audio Visual Technician provides varied and complex technical service support in the use of AV resources and systems to meet user requirements.

Under general direction, this position coordinates the provisions of AV Support Services at the IRC Unit including maintenance of A V rrv systems and equipment in the lecture halls and seminar rooms in the Woodward IRC and University Hospital
- UBC Site.

Organizational Status

This position reports directly to the AV Support Manager.

Work Performed
- Provides maintenance, troubleshooting, instruction and/or support on the use of AV systems and equipment including but not limited to video conferencing, webinar, and lecture capture, as required by each ticket. Tickets include emergency incidents.
- Responds to incidents and requests in a timely manner and provide solutions and/or a work-around to accommodate the user s immediate needs
- Documents and follow-up on all incidents and requests, as well as managing the escalations of incidents and requests when required to ensure issue resolution.
- Manages all AV equipment and services in each of their assigned zones, including but not limited to dedicated learning spaces, lecture theatres and classrooms. Proactively identifies and resolves preventative maintenance issues, including troubleshooting and repairing systems and peripheral equipment, deploying new hardware, software and security updates, inventory check of supplies, equipment, warranties and maintenance agreements, and condition and operation check of AV equipment.
- Maintains service records on each piece of equipment and accurate work record file statistics.
- Orders and replaces equipment and hardware as necessary. Performs on-site repairs/maintenance on various audio-visual equipment including but not limited to multimedia projectors, control systems and digital system switching.
- Provides maintenance and support for dedicated classroom PCs that are used by instructors and other users.
- Ensures that all necessary software is installed and network connections are functioning properly.
- Provides maintenance and support of RoomView system software for each connected room to manage remote monitoring and control of these rooms.
- Assists faculty, staff, students and other users in the planning and preparation of webinars, video conferencing, and video capture sessions. Ensures all necessary AV equipment (such as camera, codecs, recording and streaming devices) are delivered, set up, properly configured, and tested for the session. If required, provides basic AV production editing for faculties who can provide their own editing systems.
- Manages AV support and AV equipment for special events. Works directly with faculty, staff, students, UBC Conferences and event coordinators to ensure all necessary AV equipment are delivered, set up, properly configured, and/or tested for the event.
- Coordinates system integrations & implementations, system documentations, system and product re&re for repair, room scheduling and bookings, digital signage setup and troubleshooting, shipping and receiving, scheduling and booking of rental equipment and services, system orientations and training for various users, and vehicle maintenance as required.
- Liaises and coordinates with Building Operations, Infrastructure Development, and UBC Scheduling Services regarding issues with blackboards, whiteboards, electrical, ventilation, heating, window blackout drapes, custodial, and room bookings and schedules, etc.
- Performs other related UBC IT AV and UBC IT duties as required.

Consequence of Error/Judgement

Work requires considerable judgment and initiative. Due to the unpredictability of support issues and equipment failures, the individual must have the ability to troubleshoot and determine alternative solutions. If unable to meet the tasks and satisfy the instructor s needs could result in a failed presentation and class interruptions.

Supervision Received

Generally works autonomously though can receive detailed instruction on unusual assignments or projects. Work is reviewed in terms of completeness, accuracy, and timeliness.

Supervis

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