Systems Specialist

2 weeks ago

Vancouver, Canada Dyrand Systems Full time

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their networks and systems.

Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Dell, HP, Microsoft, (Microsoft Azure/Office 365) and many other vendors and manufacturers.

Our business is growing rapidly, so our team is expanding We provide our employees with long-term careers; you will be involved with a wide variety of technical environments working with a spirited team of colleagues.

We have a passion for growth, teamwork, and quality customer service. You must like working with technology and love working with people. To fit into our team, you need to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun

**Responsibilities**

Your responsibilities include:

- Acting as a 2nd or 3rd level technical support for our clients
- Assisting in ensuring reliable and efficient operations at our data centre(s), and with our tool sets
- Assisting in other duties related to IT infrastructure (systems and networks), as needed

**Requirements**:

- Will be able to ensure customer support tickets are processed/resolved according to support policies, procedures, and playbooks, ensuring KPIs and CSAT scores are met and maintained
- Will be able to manage/maintain client documentation
- Will be able to take ownership of a client’s IT environment and provide suggestions/guidance for continuous improvement on technology
- Will be able to provide technical guidance to junior technicians
- Can lead and facilitate meetings, and be an active participant in company, department, and client meetings
- Has the experience that reflects their strong technical skills, as well as their strong interpersonal, customer service, and time management skills

**Education**
- Technical diploma or degree or certificates

**Technical Skills**

**Cloud**:

- SharePoint Online / Teams, OneDrive for Business
- Teams Phone Systems
- Other Microsoft 365 / Office 365 services
- **Microsoft Cloud Technologies**:

- Azure AD (P1, P2, Domain Services), MFA (Conditional Access), ATP
- EndPoint Manager (MDM), AutoPilot Intune
- Azure VMs, Azure AVD, Windows 365 Cloud PC
- Azure BackUp
- Azure Networking, Cloud Firewalls, Load Balancers
- Azure Files, or other file systems
- Other Azure related services

**Server**:

- Microsoft Windows Server 2012, 2016, 2019 including Active Directory, (GPO), Remote Desktop Services (RDS) experience, Azure AVD
- Hyper-V (Windows Server)
- Server Backup/Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup/Disaster Recovery systems/tools

**Networking**
- General: VPN, DHCP, DNS (internal, and public DNS)
- Hands On installation, configuration, troubleshooting of network equipment such as:

- Firewalls: pfSense, Cisco/Meraki or equivalent
- Switches/Wireless: Cisco Meraki, HP/Aruba, or equivalent

**Communications Skills**
- Verbal communication: Speak fluent English, and be very comfortable engaging clients over the phone, video conference, and/or in person

**Nice to Have**
- Microsoft Cloud Certifications or equivalent MCSA, MCSE certifications, etc.
- Microsoft Cloud security knowledge
- Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc.)
- Experience in working with an IT MSP (Managed Service Provider)
- Experience with configuring, maintaining/managing IT toolsets, monitoring tools, scripting, automating toolset deployment

**Other Requirements**
- Experience with Enterprise CRM tools and Help Desk ticketing systems
- Able to work non-office hours when clients require servicing off-hours and share the on-call after-hours support duties with other staff
- Able to maintain current IT Certifications
- Pass a criminal record/background security check

**Job Type**
- Full-time

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