Field Service Technician

2 months ago

Ottawa, Canada Heidelberg USA Inc Full time

**Who are we**:
Heidelberg Canada Graphic Equipment Ltd. is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team

Technician Mechanical - Electrical** **(Canada: Montreal)**

**Department**: Consumables Sales (Eastern Region)

**Location: Montreal, Quebec**

**Pay Range: Canadian Dollars**

**What we are looking for**:
An opportunity exists with our Montreal Canada Service team for a highly skilled technician to install, troubleshoot and service graphic arts equipment. Heidelberg Canada is an international industry leader in the manufacture and distribution of graphic arts equipment and graphic arts consumables. This position’s primary role is to install and repair printing presses.

Location: Based out of Montreal, Quebec and handling Eastern region. This position requires a drivers license to be on the road daily, travelling to local customers. Other travel as required.

Notre équipe de service à Montréal Canada est à la recherche d’un technicien hautement qualifié pour installer, dépanner et entretenir de l’équipement d’arts graphiques. Heidelberg Canada est un chef de file international de l’industrie dans la fabrication et la distribution d’équipements d’arts graphiques et de consommables d’arts graphiques. Le rôle principal de ce poste est d’installer et de réparer des presses d’imprimerie.

Lieu : Basé à Montréal, Québec et gérant la région de l’Est. Ce poste nécessite un permis de conduire pour être sur la route tous les jours, se rendant chez les clients locaux. Autres déplacements au besoin.

**What you will do:/** **Ce que vous ferez**:

- Troubleshoot and repair complex mechanical problems on printing presses.
- Troubleshoot and electrically adjust and correct any and all problems, including major and complex repairs
- Follow schematic and troubleshoot electrical circuits within the equipment with telephone assistance, if necessary
- Work with assigned qualified riggers to install new or used equipment
- Conduct service calls in a timely, safe and professional manner
- Complete all paperwork in a timely manner (i.e. expenses, time sheets, work orders, escalation reports, etc.)
- Assist in technical phone support when contacted
- Other duties assigned as required to meet business needs
- Dépanner et réparer des problèmes mécaniques complexes sur les presses d’imprimerie.
- Dépanner, ajuster et corriger électriquement les pannes, y compris les réparations majeures et complexes
- Suivre les schémas et dépanner les circuits électriques, avec l’aide d’un spécialiste au téléphone, si nécessaire
- Travailler avec des déménageurs qualifiés, pour installer de l’équipement neuf ou usagé
- Effectuer les appels de service en temps opportun, de manière sécuritaire et professionnelle.
- Remplir tous les documents dans les délais prescrits (dépenses, feuilles de temps, bons de travail, rapports au soutien technique niveau supérieur, etc.)
- Apporter de l’aide technique au téléphone pour les clients, lorsque nécessaire.
- Autres tâches connexes pour répondre aux besoins de l’entreprise.

**Education and Experience: /** **Formation et expérience**:

- Minimum 3-4 years’ experience servicing and installing printing presses
- Electrical Technician/Technologist diploma
- Print industry background is required.
- Minimum 3-4 ans d’expérience dans l’entretien et l’installation de presses d’impression
- Diplôme de technicien/technologue en électricité
- Une expérience de l’industrie de l’impression est requise.

**Skills: / Compétences**:

- Excellent Mechanical skills to repair complex mechanical assembly
- Training in Industrial Controls
- Minimum six years machine automation experience, strong P.L.C. background and familiarity with PCD Hardware, Networks and Software Programming. Experience with printing equipment an asset.
- A positive attitude and dedication to customer service
- Must have basic computer and math skills and MS Office
- Must be able to travel/drive extensively to clients in Ontario and within Canada as required. Travel to USA and Germany for training also required
- Ability to problem solve and troubleshoot
- Physically able to lift up to 50 lbs, twist, duck, carry and push
- Drivers License in good standing
- A Work permit to work in Canada is require.
- French speaking is critical. Bilingual French/English would be an asset. Basic English is a must, training is offered in USA and Germany.
- Excellentes compétences en mécanique pour réparer des assemblages mécaniques complexes
- Formation aux c

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