Admin Clerk

7 months ago

Dartmouth, Canada ARCA Canada Inc. Full time

Use your skills to help improve the environment We are an innovative company dedicated to preserving the environment through energy efficiency and proper appliance disposal. This is a great opportunity to pursue a rewarding career with an industry leader.

ARCA Canada is seeking experienced **Customer Service Admin Clerks** to join our team in Dartmouth. The **Customer Service Admin** provides inbound and outbound calling services to create or service existing appliance recycling orders. Maintains a strong emphasis on providing a positive first impression with 100% accuracy level.

**ESSENTIAL FUNCTIONS**:

- Demonstrates ability to communicate with customers in a clear, pleasant and professional manner over the phone to complete orders.
- Takes ownership of program knowledge and is able to provide customers with accurate information about client programs.
- Able to follow procedures to verify customer eligibility for client program participation.
- Collect customer information with 100% accuracy and correctly complete order processing fields with our order system.
- Maintain sensitivity to customer needs and recognize when to turn over a difficult call to the Lead or Center Manager.
- Sustain positive working relationships with management and employees, while displaying a team attitude.

**Essential Skills and Experience**
- Strong customer orientation. Ability to handle difficult customer situations.
- Demonstrated verbal communication skills and ability to convey information clearly and effectively
- Team-oriented with a strong work ethic and a high level of personal integrity
- Strong interpersonal skills, including active listening and empathy. Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
- Consistent, punctual and regular attendance is essential due to center staffing needs.
- Must have above average computer skills.
- Six months or more providing exceptional and dependable service in a call center environment

We offer a competitive wage and benefit pkg

Pay: $18.00-$18.25 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Ability to Commute:

- Dartmouth, NS B3R 1L2 (required)

Work Location: In person

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