Implementation Consultant
2 months ago
**Hi there Thanks for stopping by**
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place
We're looking for an Implementation Consultant to join our Launch Services team in Montreal. Reporting to the Team Lead, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.
**What you'll be doing**:
- Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
- Ensuring customer training is completed throughout onboarding process
- Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
- Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
- Managing your own segment of customers who are working through the onboarding process
- Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
- Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
- Managing the amount of time for customers to move from sales close to the time they're using the system
- Ensuring great customer satisfaction ratings.
**What you need to bring**:
We're a team of 13 people located in North America. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.
- Knowledge of the Golf Industry
- Excellent communication skills in English both verbally and written
- Experience resource planning and task assignment in a non-supervisory role
- Experience with the retail, hospitality or golf industries (asset)
- Fluency in French (asset)
- Experience with Hubspot or Salesforce (asset)
- Experience with ChurnZero (asset)
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try
**What's in it for you?**
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:
- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
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